Assistant Store Manager

Barnes & Noble•Omaha, NE

14d•Onsite

About The Position

A Barnes & Noble Assistant Store Manager (ASM) ensures the smooth operation of the bookstore through leadership and deployment of the store team. The ASM leads and motivates employees to meet expected results and maintains high standards across bookstore operations, merchandising, customer service, café partnership, scheduling, safety, and loss prevention. They support the Store Manager and team, develop their own leadership skills, and may run the store in the Store Manager’s absence. The role may also involve working at other stores to support the wider Cluster when needed. The ASM is expected to model and reinforce consistent bookstore basics; strong stockroom, inventory, and delivery practices; commercial presentation across book and non-book areas; appropriate section and children’s department standards; café standards; attentive customer service; membership and sales initiatives; health, safety, and loss prevention procedures; and budget-aligned scheduling. The ASM supports team development and accountability, communicates company messages, fosters a respectful workplace, and works toward continued personal and professional development.

Requirements

Ability to lead, motivate, guide, and support a store team.
Ability to maintain consistent operational, merchandising, service, safety, and loss-prevention standards.
Ability to remain resilient, equitable, and consistent under pressure while focusing on goals and objectives.
Ability to communicate clearly and demonstrate integrity and personal credibility.
Physical ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
Ability to work in other stores when needed and able to do so.

Responsibilities

Lead and motivate the store team to deliver expected results and maintain high standards.
Ensure smooth day-to-day store operations and demonstrate ownership of key responsibilities.
Maintain bookstore presentation, operational standards, stockroom organization, backstock, and timely receipt and shelving of deliveries.
Oversee commercial presentation and execution across the Front of Store, tables, book sections, the Children’s Department, and specialty and non-book areas.
Work effectively with Inventory Cluster Support to maintain appropriate offerings and stock levels.
Support café standards and a positive partnership between the store and café teams.
Ensure strong customer service, including floor coverage, natural greetings and assistance, and professional service at registers.
Promote Membership, Our Monthly Picks, book picks, and other store services, and support achievement of sales objectives.
Prioritize health, safety, and loss prevention, including de-escalation, active-threat response, Code Adam, and emergency procedures.
Execute store scheduling in line with budget and collaborate with Rota Cluster Support and, when needed, Recruiter Cluster Support.
Support employee development with the Store Manager and appropriate support resources.
Hold the team accountable to consistent role-appropriate standards, addressing opportunities promptly and fairly.
Create a positive working environment by treating the team with kindness, fairness, and respect.
Communicate company messages clearly and consistently and share feedback and questions with Cluster or Home Office resources.
Run the store effectively in the Store Manager’s absence and support other Cluster stores when needed.
Pursue personal development by listening to feedback, reflecting on it, and applying it toward career goals.
Comply with company policies and procedures.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for employees scheduled 20 or more hours per week)
Company-paid holidays (for employees scheduled 20 or more hours per week)
401(k) with company match (for employees scheduled 20 or more hours per week)
Transit benefits (for employees scheduled 20 or more hours per week)
Comprehensive medical, dental, and vision benefits (for employees scheduled 30 or more hours per week)
Healthcare and dependent care spending accounts (for employees scheduled 30 or more hours per week)
Disability benefits (for employees scheduled 30 or more hours per week)
Life insurance (for employees scheduled 30 or more hours per week)
Tuition reimbursement (for employees scheduled 30 or more hours per week)