Hiring Event - 3121
About The Position
FirstCash Holdings is hiring applicants with management experience to support a pawn store team. The role partners with the Store Manager to support daily operations, develop and train team members, deliver customer service, and help drive store profitability. The position provides hands-on leadership experience and involves working with merchandise such as jewelry, electronics, and tools. Compensation is $13.00–$17.00 per hour, plus commission and store-performance bonus opportunities. Associates can earn 2–8% commission based on individual performance; full details are provided during the interview process. The position includes supporting store operations and serving as Manager on Duty when needed. Store hours are generally 9:00 a.m.–6:00 p.m., and many stores are closed Sundays. The role requires a flexible retail schedule, including weekends and holidays. Employees may need to handle a variety of merchandise, including firearms at FFL locations, with certification provided. Employment offers require agreement to a binding arbitration process.
Requirements
- At least 18 years old.
- High school diploma, GED, or equivalent experience.
- Strong leadership, coaching, team development, and customer service skills.
- Ability to stand, walk, lift up to 50 lbs, and perform physical tasks.
- Ability to work a flexible retail schedule, including weekends and holidays.
- Comfort working with a variety of merchandise; firearms may be present in FFL locations, with certification provided.
- Basic math and computer skills.
- Strong customer service skills and a team-oriented mindset.
Nice To Haves
- Previous leadership, key-holder, supervisory, or management experience is preferred.
- Experience using retail checkout systems is a plus.
- Bilingual applicants are encouraged to apply.
Responsibilities
- Support daily store operations and serve as Manager on Duty when needed.
- Deliver exceptional customer service and resolve customer concerns.
- Coach, train, and develop team members to meet company standards.
- Assist with recruiting, hiring, and retaining top talent.
- Help drive store sales, profitability, and performance goals.
- Maintain inventory accuracy and support asset protection initiatives.
- Open and close the store, including cash handling and operational procedures.
- Monitor loan and buying transactions to ensure compliance and accuracy.
- Maintain attractive merchandising and store presentation standards.
- Analyze performance metrics and support achievement of business objectives.
- Build product knowledge across a wide variety of merchandise categories.
- Assist customers or retrieve merchandise from exterior areas as needed.
Benefits
- Unlimited commission, with associates eligible to earn 2–8% based on individual performance.
- Store-performance bonus opportunities.
- Earned Wage Access available after day 2.
- Employee discounts starting day one.
- Vacation and sick/personal time based on tenure and applicable state/local requirements.
- 401(k) auto-enrollment after 6 months, subject to age requirements.
- Tuition reimbursement opportunities for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
