Assistant Store Manager - 69th Street, Upper Darby, PA

DTLR, Inc.•Upper Darby, PA

3d•Onsite

About The Position

The Assistant Store Manager assists the Store Manager with daily retail store operations to support maximum sales and profitability. The role focuses on merchandising execution, expense and inventory management, training and development, human resources responsibilities, and outstanding customer service. The Assistant Store Manager is responsible for the quality and performance of store staff, supports company policy compliance, and helps the store meet its operational, safety, business, and financial goals. The position has a standard work week not to exceed 40 hours and requires a flexible schedule that may include days, nights, weekends, and holidays. The employee may work in multiple stores within the assigned district, must have reliable transportation, and must be willing to travel by car, plane, or train. Physical requirements include standing for extended periods and lifting, carrying, pushing, or pulling up to 50 pounds. Extended hours may be needed during critical project phases.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive and confidential situations.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
Results-driven approach and critical and creative thinking skills.
Project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives with precision and consistency.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
Reliable transportation.
Willingness to travel by car, plane, or train.

Responsibilities

Support the Store Manager in daily store operations and help achieve sales and profitability goals.
Oversee the quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership to gain commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist the Store Manager and provide feedback on annual performance evaluations for store employees.
Assist with expense management and develop strategies to help the store perform within budget.
Monitor and identify loss or inventory inconsistencies, helping the store meet shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support training employees in suggested selling and merchandising techniques.
Uphold customer service standards and provide a friendly environment for customers.
Assist with accurate and regular merchandise inventory counts.
Perform other duties as assigned.