Assistant Store Manager - Epic Mountain Gear Frisco

Vail Resorts•Breckenridge, CO

41d•$25 - $29•Onsite

About The Position

The Assistant Store Manager supports the Store Manager in leading the day-to-day operations of Epic Mountain Gear Frisco. This position provides leadership across sales, customer service, merchandising, inventory, staffing, training, and store operations while serving as a knowledgeable representative of the Epic Mountain Gear and Vail Resorts brands. The Assistant Store Manager will act as Manager on Duty in the absence of the Store Manager and help ensure the store consistently delivers high standards of guest service, sales performance, operational execution, and employee engagement.

Requirements

High School Diploma or GED equivalent; business, retail, or related education preferred.
1–3 years of retail leadership or supervisory experience preferred.
Previous outdoor, sporting goods, ski, snowboard, apparel, or specialty retail experience preferred.
Demonstrated ability to coach, develop, and motivate a diverse team.
Strong sales and customer-service orientation.
Ability to analyze sales and operational metrics and translate results into actionable opportunities.
Strong communication, organizational, and problem-solving skills.
Ability to multitask and make sound decisions in a fast-paced retail environment.
Strong computer skills and familiarity with retail POS and workforce-management systems preferred.
Ability to work a flexible schedule, including weekends, holidays, and peak mountain-season periods.
Ability to communicate effectively in English, verbally and in writing.
Ability to stand, walk, bend, reach, and lift or move retail merchandise and equipment as required.

Responsibilities

Support the Store Manager in all aspects of daily store operations, serving as Manager on Duty when needed.
Lead by example and consistently deliver an elevated, welcoming, and knowledgeable guest experience.
Support achievement of sales, margin, conversion, payroll, and other key business performance goals.
Coach, develop, and motivate employees through consistent feedback, recognition, and accountability.
Assist with hiring, onboarding, training, and ongoing development of store employees.
Help create a positive, inclusive, collaborative, and high-performing team culture.
Support daily staffing, scheduling, payroll, and opening and closing procedures.
Maintain strong product knowledge across technical apparel, outdoor equipment, footwear, and accessories.
Partner with the Store Manager on merchandising execution and visual standards.
Assist with inventory management, receiving, replenishment, cycle counts, transfers, and loss prevention.
Use business reporting and sales metrics to identify opportunities and communicate performance.
Support seasonal merchandising initiatives, vendor programs, product launches, and special events.
Help ensure employees understand and follow Vail Resorts policies, procedures, and safety standards.
Address guest concerns professionally and resolve issues while protecting the guest relationship.
Support initiatives connecting Epic Mountain Gear with the local Summit County community.
Partner with Store Manager and other Vail Resorts leaders on continuous improvement.
Maintain a clean, organized, safe, and welcoming sales floor and back-of-house environment.
Other duties as assigned.

Benefits

Free passes for employees
Employee discounted lift tickets for friends and family
Free ski lessons
Employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans