Assistant Store Manager (Luxury Retail)

Frette•Boston, MA

5d•Onsite

About The Position

Join Frette in Boston as an Assistant Store Manager and help lead a boutique that sits at the intersection of luxury retail, hospitality, and design. This unique location serves local residents, luxury travelers, design professionals, and hospitality clientele seeking elevated home and lifestyle experiences. You will support team development, client relationships, and business performance, contributing to the growth of a globally recognized brand with over 160 years of heritage.

Requirements

5+ years of experience in luxury retail, hospitality, interior design, luxury real estate, or another relationship-driven luxury service environment.
Previous leadership, supervisory, or management experience required.
Proven ability to drive sales performance while developing and motivating a team.
Strong clienteling and relationship-building skills with experience cultivating long-term client loyalty.
Passion for luxury, design, interiors, hospitality, and elevated service experiences.
Strong business acumen with the ability to analyze performance and identify growth opportunities.
Exceptional communication, coaching, and interpersonal skills.
Entrepreneurial mindset with a proactive approach to business development.
Strong organizational, problem-solving, and time-management skills.
Proficiency with POS systems, CRM tools, Microsoft Office, and Google Workspace.
Flexibility to work evenings, weekends, holidays, networking events, and client appointments as needed.

Nice To Haves

Existing relationships within the luxury retail, interior design, architecture, hospitality, or luxury real estate community are highly desirable.

Responsibilities

Support the recruitment, onboarding, training, and development of boutique team members.
Foster a culture of accountability, collaboration, and service excellence.
Coach team members on clienteling, relationship-building, sales performance, and the Frette selling ceremony.
Support the development of future Client Advisors through ongoing feedback, mentorship, and leadership.
Partner with the Store Manager to drive employee engagement, productivity, and retention.
Lead by example through professionalism, integrity, and a commitment to excellence.
Partner with the Store Manager to achieve and exceed boutique sales goals and key performance indicators.
Develop and deepen relationships with Frette's Diamond Club members and key luxury clientele.
Support the growth of the boutique's client base through networking, outreach, referrals, and relationship-building.
Develop relationships within the luxury trade community, including interior designers, architects, luxury real estate professionals, hospitality partners, and other referral sources.
Lead by example through active clienteling and exceptional client service.
Execute CRM and client outreach initiatives designed to strengthen loyalty and repeat business.
Support white glove services, home consultations, installations, and bespoke client experiences.
Represent the Frette brand within the local luxury market through networking opportunities, boutique events, and community engagement.
Support daily boutique operations, including opening and closing procedures, cash handling, reporting, and issue resolution.
Maintain exceptional visual merchandising and brand presentation standards.
Support inventory management, shipment processing, stock organization, and inventory accuracy.
Ensure operational excellence across all areas of the business.
Partner with corporate and cross-functional teams to support business objectives.
Contribute to a culture of continuous improvement and operational discipline.