Assistant Store Manager (Luxury Retail)
About The Position
Join Frette at Bal Harbour Shops. Working at Frette is more than a job. It is an opportunity to shape the future of luxury client experiences while developing talent, cultivating relationships, and growing a thriving business. We are seeking an Assistant Store Manager to join our boutique at the iconic Bal Harbour Shops in Miami, Florida—one of the world's premier luxury shopping destinations. As Assistant Store Manager, you will play a critical role in driving boutique performance, cultivating meaningful client relationships, supporting the development of future Client Advisors, and expanding Frette's presence within South Florida's luxury community. Working alongside some of the most prestigious luxury brands in the world, you will have the opportunity to help shape a high-performing luxury retail environment while serving discerning local and international clientele.
Requirements
- 5+ years of experience in luxury retail, hospitality, interior design, luxury real estate, or another relationship-driven luxury service environment.
- Previous leadership, supervisory, or management experience required.
- Proven ability to drive sales performance while developing and motivating a team.
- Strong clienteling and relationship-building skills with experience cultivating long-term client loyalty.
- Passion for luxury, design, interiors, hospitality, and elevated service experiences.
- Strong business acumen with the ability to analyze performance and identify growth opportunities.
- Exceptional communication, coaching, and interpersonal skills.
- Entrepreneurial mindset with a proactive approach to business development.
- Strong organizational, problem-solving, and time-management skills.
- Proficiency with POS systems, CRM tools, Microsoft Office, and Google Workspace.
- Flexibility to work evenings, weekends, holidays, networking events, and client appointments as needed.
Nice To Haves
- Existing relationships within the luxury retail, interior design, architecture, hospitality, or luxury real estate community are highly desirable.
Responsibilities
- Support the recruitment, onboarding, training, and development of boutique team members.
- Foster a culture of accountability, collaboration, and service excellence.
- Coach team members on clienteling, relationship-building, sales performance, and the Frette selling ceremony.
- Support the development of future Client Advisors through ongoing feedback, mentorship, and leadership.
- Partner with the Store Manager to drive employee engagement, productivity, and retention.
- Lead by example through professionalism, integrity, and a commitment to excellence.
- Partner with the Store Manager to achieve and exceed boutique sales goals and key performance indicators.
- Develop and deepen relationships with Frette's Diamond Club members and key luxury clientele.
- Support the growth of the boutique's client base through networking, outreach, referrals, and relationship-building.
- Develop relationships within the luxury trade community, including interior designers, architects, luxury real estate professionals, hospitality partners, and other referral sources.
- Lead by example through active clienteling and exceptional client service.
- Execute CRM and client outreach initiatives designed to strengthen loyalty and repeat business.
- Support white glove services, home consultations, installations, and bespoke client experiences.
- Represent the Frette brand within the local luxury market through networking opportunities, boutique events, and community engagement.
- Support daily boutique operations, including opening and closing procedures, cash handling, reporting, and issue resolution.
- Maintain exceptional visual merchandising and brand presentation standards.
- Support inventory management, shipment processing, stock organization, and inventory accuracy.
- Ensure operational excellence across all areas of the business.
- Partner with corporate and cross-functional teams to support business objectives.
- Contribute to a culture of continuous improvement and operational discipline.
Benefits
- Medical, dental, and vision coverage
- Short-term disability insurance
- Company-paid life insurance and long-term disability
- Employee Assistance Program (EAP)
- Wellness programs and resources
- Paid Time Off and paid holidays
- Leave of absence programs with salary continuation
- 401(k) plan with company match
- Generous employee discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
