Luxury Retail Associate
Nemacolin•Wharton Township, PA
•Onsite
About The Position
The Retail Associate is responsible for delivering exceptional guest service while creating a welcoming and sophisticated shopping experience within the resort's retail outlets. This position serves as a brand ambassador for the resort, assisting guests with merchandise selection, maintaining visual presentation standards, processing transactions, and contributing to the overall success of the retail operation. The ideal candidate is passionate about luxury hospitality, fashion and merchandise trends, and providing personalized service that exceeds guest expectations.
Requirements
- Customer-service oriented.
- Ability to communicate fluently in English.
- Excellent communication skills.
- Must be able to work flexible hours including nights, holidays, and weekends.
Nice To Haves
- Passionate about luxury hospitality, fashion and merchandise trends, and providing personalized service that exceeds guest expectations.
Responsibilities
- Greeting guests and helping with the merchandise.
- Maintaining a working knowledge of the products and services offered at Nemacolin.
- Assisting guests with all of their shopping needs and ensuring that they receive assistance when needed.
- Contacting clients on a regular basis in order to provide updates regarding sales promotions and special events.
- Participating in departmental sales drives and special events.
- Constructing and maintaining merchandise displays.
- Operating POS system as needed.
- Preparing gift bags and packing the merchandise for shipping purposes.
- Balancing end-of-shift reports
- Attending and participating in departmental meetings and training seminars.
- Other Job duties assigned.
Benefits
- Paid training and structured onboarding
- Hands-on learning and cross-department opportunities
- Clear pathways for advancement and internal promotion
- Recognition through individual and team honors
- Competitive hourly wages and attractive 401(k) program
- Medical, dental, and vision coverage for eligible associates
- Paid time off and holiday compensation
- Discounted associate meals and uniform services
- Savings across resort dining, retail, spa, and activities
- Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
