Assistant Store Manager

K-VA-T Food Stores•Harriman, TN

23d•Onsite

About The Position

The Assistant Store Manager manages the overall daily operations of a Food City store location and is responsible for achieving budgeted sales, gross profit, and net profit goals while keeping controllable costs at expected levels. The role supervises, leads, and develops store personnel and supports a friendly, customer-service-oriented environment that is properly staffed and well trained. It maintains product quality and freshness, well-stocked departments, and overall store cleanliness, while using merchandising and promotions to increase sales. The Assistant Store Manager serves as a leader for the store and a good neighbor to its community, ensuring company policies and procedures are followed to protect associates, customers, and the company. The position oversees staffing, training, department operations, inventory, pricing, reporting, safety, security, compliance, and customer and associate concerns. It requires on-site attendance during scheduled shifts and flexibility to work nights, weekends, and holidays.

Requirements

Associate degree or equivalent work experience.
Three years of experience in retail operations.
Ability to resolve differences diplomatically.
Knowledge of various training methods.
Ability to understand and follow verbal and written instructions and perform routine and repetitive tasks.
Ability to interact daily with individuals at various levels.
Flexible work hours, including nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example to provide Food City customers with their best shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the duties associates perform in each area of responsibility.
Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

Provide exceptional customer service by maintaining a strong management team, quality associates, and adequate staffing coverage through scheduling.
Understand and promote company benefits, including ESOP, 401(k), and insurance.
Oversee associate hiring and termination to maintain appropriate store staffing.
Ensure associates complete required department and computer-based training.
Ensure company policies and procedures for sound business and department practices are followed.
Oversee safety and security measures, including procedures related to theft and robbery.
Interact professionally with the management team, associates, supervisors, and customers.
Enforce fund-handling procedures, including bank and safe deposits and transport of gas-and-go funds.
Conduct monthly store key accountability.
Monitor and enforce local, state, federal, and company labor guidelines for associates, including associates under age 18.
Oversee compliance with policies for the sale of alcohol and tobacco products.
Complete, verify, and send department and management reports, documents, and paperwork to appropriate recipients.
Conduct weekly and/or monthly meetings with department heads and associates, including Feelings and Exceptional Service meetings.
Complete and verify store and department projections for accuracy and timeliness.
Use time management and prioritization to accomplish tasks through the management team and associates.
Maintain adequate inventory levels while minimizing out-of-stocks and days of supply on hand.
Oversee and monitor accurate retail pricing within company guidelines.
Monitor competitive prices on critical items, including fuel, milk, and soft drinks.
Listen to and resolve complaints or issues raised by supervisors, associates, management team members, and customers.
Enforce local and state health department rules, federal OSHA guidelines, and company HACCP policy.
Maintain required government documents and postings to ensure compliance.
Follow loss-prevention policies, including CCTV observations, security logs, and shoplifting procedures.
Follow confidentiality policy for company and personnel information.
Enforce policy regarding refrigeration alarms.
Perform other duties as required.