About The Position

The Assistant Store Manager assists the Store Manager in upholding the daily operations of a retail store and supporting maximum sales and profitability through merchandising execution, expense and inventory management, team training and development, human resources management, and outstanding customer service. The position is responsible for the quality and performance of store staff and helps ensure compliance with company policies, operational requirements, safety standards, and business standards. The role requires a flexible schedule that may include days, nights, weekends, and holidays. The standard work week does not exceed 40 hours. The employee may work in multiple stores in the assigned district and must be able to work extended hours during critical project phases. The position involves standing for extended periods, handling loads up to 50 pounds, and travel by car, plane, or train; reliable transportation is required.

Requirements

  • At least one year of retail management experience.
  • Solid knowledge of business and excellent command of English for communicating with management, associates, and customers.
  • Strong interpersonal skills and demonstrated poise, tact, and diplomacy when handling sensitive and confidential situations.
  • Ability to think strategically and plan and organize effectively.
  • Professionalism in all situations.
  • Proficient analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
  • Results-driven, with critical and creative thinking skills; project management, time management, analytical, and organizational skills.
  • Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
  • Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
  • Ability to execute directives with precision and consistency.
  • Working knowledge of Microsoft Office products.
  • Willingness to work in multiple stores in the assigned district.
  • Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
  • Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
  • Reliable transportation.
  • Willingness to travel by car, plane, or train.
  • Availability for a flexible schedule that may include days, nights, weekends, and holidays.

Responsibilities

  • Help uphold the daily operations of the retail store and support sales and profitability.
  • Oversee the quality and performance of retail store staff.
  • Ensure compliance with company policies and procedures.
  • Model effective leadership to gain commitment to store goals and training standards.
  • Assist with recruiting, selecting, training, and developing store personnel.
  • Assist the Store Manager with annual performance evaluations and provide feedback.
  • Assist with expense management and develop strategies to help stores perform within budget.
  • Help monitor and identify loss or inventory inconsistencies so the store meets shrink goals at or below company plan.
  • Monitor and control operational compliance, safety, and business standards.
  • Support employee training in suggested selling and merchandising techniques.
  • Help ensure customer service standards are upheld and customers receive outstanding service in a friendly environment.
  • Assist with accurate and regular merchandise inventory counts.
  • Perform other duties as assigned.
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