Assistant Store Manager 1220 Fond Du Lac

CNG Holdings•Fond du Lac, WI

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, which are part of CNG Holdings, Inc. The role supports the company’s mission and core values while helping customers understand financial products and services. The Assistant Store Manager is responsible for delivering outstanding customer service, ensuring regulatory compliance, handling transactions and cash, and supporting store operations. The role may involve travel to stores within the assigned district and neighboring districts, including occasional overnight travel.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Reliable personal transportation that complies with company policy; public transportation and transportation from family or friends do not qualify.
Maintain a valid driver's license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusion, transparency, and focus.

Nice To Haves

One or more years of experience in sales, customer service, and/or cash handling.

Responsibilities

Educate customers about the product portfolio and present products or services that meet their needs.
Escalate customer issues to the Store Manager, District Director of Operations, or corporate office when they cannot be resolved directly.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region expectations.
Respond professionally and accurately to customers, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; move cash from the secure safe to the drawer; and perform other cash-handling duties.
Make bank deposits or bank pickups when assigned.
Balance individual batch receipts with store sales reports at the end of the day and help resolve overages or shortages.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and NetSpend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Perform other duties as assigned.
Travel to stores within the assigned district and, if asked, neighboring districts.
Work assigned shifts as scheduled.