Assistant Store Manager 1220 Fond Du Lac

CNG Holdings, Inc.•Fond du Lac, WI

About The Position

The Assistant Store Manager serves as a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. The role supports the company’s mission and core values while ensuring outstanding customer service and regulatory compliance. The Assistant Store Manager serves and educates customers about available financial products and services, handles transactions and cash, responds to customer questions and concerns, and follows company policies and applicable regulations. The position is based in a call center, retail, or office environment and involves extensive cash handling, extended phone use, extended computer-screen viewing and typing, and long periods of standing. The employee must be able to lift up to 50 pounds, with or without reasonable accommodations. Travel to stores within the assigned district using a personal vehicle is required; travel to neighboring districts and overnight travel may also be required. Assigned shifts must be worked as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work in an autonomous environment.
Must have reliable personal transportation that complies with company policy; public transportation and transportation from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values: accountable, inclusive, transparent, and focused.
Must be able to travel to all stores within the assigned district using a personal vehicle.
Must work assigned shifts as scheduled.
Must be able to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least 1 year of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate customer issues to the store manager, District Director of Operations, or corporate office when they cannot be resolved directly.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region volume expectations.
Respond professionally and accurately to customers, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; move cash from a secure safe to a cash drawer; and perform other cash-handling tasks. May be responsible for bank deposits or pick-ups.
Balance individual batch receipts with store sales reports at the end of the day and assist in resolving over/short discrepancies.
Perform customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance trainings and quarterly I Agree requirements on time.
Perform other duties as assigned.