Assistant Store Manager - Neat Repeats Tinley Park

Crisis Center for South Suburbia•Tinley Park, IL

1d•$47,360 - $51,251•Onsite

About The Position

Neat Repeats Resale is seeking an organized, customer-focused Assistant Store Manager to support daily store operations, lead online sales, and create positive experiences for customers, donors, and volunteers. The position works closely with the Store Manager to support sales and operational goals and provides backup leadership during the Store Manager’s scheduled time off and as needed. The role also helps advance the Crisis Center for South Suburbia’s mission by maximizing the value of donated merchandise, growing online sales, and supporting successful store operations. The Assistant Store Manager is the primary lead for the store’s online sales program, overseeing merchandise selection, research, pricing, photography, product listings, inventory, shipping, and reporting. The role also supports and trains volunteers, helps coordinate coverage, and contributes to store performance through customer service, merchandising, pricing, and operational support. The position follows a two-week rotating schedule. Week 1 includes Monday, Wednesday, and Friday shifts from 8:30 AM–4:30 PM and Tuesday and Thursday shifts from 11:30 AM–7:30 PM, with Saturday off. Week 2 includes Monday and Wednesday shifts from 11:30 AM–7:30 PM, Tuesday and Thursday shifts from 8:30 AM–4:30 PM, and Saturday from 8:30 AM–4:30 PM, with Friday off. Sunday is regularly off in both weeks. Schedule adjustments may be made for operational needs, with advance notice whenever practicable. The role requires availability to cover the Store Manager, attend storewide sales and events, travel to the bank for deposits, and complete the required online 40-Hour Domestic Violence Training.

Requirements

3–5 years of retail customer service experience.
Experience with cash handling, cashier duties, and Point of Sale (POS) systems.
Experience working with or coordinating volunteers.
Strong clerical and mathematical skills.
Strong organizational, project management, and time-management skills.
Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
Knowledge of or demonstrated interest in resale, retail, merchandising, and current resale trends.
Ability to work independently and productively while contributing to a collaborative team.
Strong attention to detail and ability to manage multiple priorities.
Strong communication and relationship-building skills.
Demonstrated problem-solving skills and sound judgment.
Ability to work effectively in a fast-paced retail environment.
Valid driver’s license and ability to travel to the bank to make regular store deposits as an essential function of the position.
Completion of the 40-Hour Domestic Violence Training, which is completed online.
Availability to provide coverage for the Store Manager during scheduled time off and other designated periods.
Availability to participate in required storewide sales and events.
Commitment to CCSS’s mission and to promoting nonviolence within families and homes.
Ability to follow projects and responsibilities through completion; must be dependable, highly organized, and detail-oriented.

Nice To Haves

Associate degree preferred.
Previous resale, thrift, consignment, or donated-goods retail experience.
Experience with e-commerce or online sales platforms such as Shopify.
Experience creating online product listings, photographing merchandise, and coordinating shipping and fulfillment.
Experience working in a nonprofit or mission-driven organization.

Responsibilities

Partner with the Store Manager on daily priorities, projects, sales goals, and operational needs.
Provide backup leadership and store oversight during the Store Manager’s scheduled time off and as directed.
Assist with opening, closing, cash handling, and daily store procedures.
Verify cash drawers and reporting sheets, maintain accurate daily sales records, maintain the store cash bank, and complete daily bank deposits.
Process donations efficiently and ensure merchandise moves through the store in a timely manner.
Research and price merchandise to maximize the value of donated goods; monitor volunteer pricing and ensure pricing practices are followed.
Assist with seasonal merchandising and maintain attractive, organized sales displays and clean, efficient sales, volunteer, sorting, and stock areas.
Identify maintenance or repair needs and communicate them to the Store Manager.
Provide excellent customer service to shoppers, donors, and community members.
Lead the store’s online sales program and help grow e-commerce revenue.
Select merchandise for online sales, train and communicate with employees and volunteers about identifying items with online resale potential, and research products to determine pricing and sales strategies.
Price, categorize, stage, and photograph online merchandise; create accurate product listings with relevant details.
Maintain displays for merchandise listed online, determine cost-effective shipping options, maintain shipping supplies, and package, label, and ship purchases within established timelines.
Maintain accurate online inventory and sales information; work with store leadership to meet or exceed online sales goals and prepare requested statistics and reports.
Coordinate volunteer schedules to support appropriate daily store coverage.
Train, supervise, and support volunteers on store procedures, donation processing, pricing, merchandising, and assigned tasks; ensure volunteers follow policies and procedures.
Help volunteers identify potentially valuable donations requiring management review, including antiques, artwork, jewelry, and designer merchandise.
Communicate with volunteers about store operations, expectations, training opportunities, and agency events, and help create a welcoming and supportive environment.
Help increase store revenue and profitability through pricing, merchandising, online sales, and customer service.
Attend required storewide sales, special events, and monthly meetings as required by the Retail & Resource Officer.
Provide regular shift and operational updates and maintain communication with the Store Manager and Neat Repeats leadership.
Perform other duties as assigned.