Assistant Store Manager

K-VA-T Food Stores•Kingston, TN

23d•Onsite

About The Position

The Assistant Store Manager manages the overall daily operations of a store location and is responsible for budgeted sales, gross profit, and net profit goals, while keeping controllable costs at expected levels. The role leads, supervises, and develops store personnel and helps provide a friendly, customer-service-oriented environment that is properly staffed and well trained. It also supports product quality and freshness, well-stocked departments, store cleanliness, sales growth through merchandising and promotions, and positive community relations. The Assistant Store Manager ensures company policies and procedures are followed to protect associates, customers, and the company. The position oversees staffing and training, store and department performance, inventory and pricing, safety and security, compliance, reporting, and communication with associates, managers, customers, and supervisors. It requires flexibility to work nights, weekends, and holidays, and attendance on site during scheduled shifts.

Requirements

Associate degree or equivalent work experience.
Three years of experience in retail operations.
Ability to resolve differences diplomatically.
Knowledge of various training methods.
Ability to understand and follow verbal and written instructions, perform routine and repetitive tasks, and interact regularly with people at various levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example to provide Food City customers with their best shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the duties associates must perform in each area of responsibility.
Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

Provide exceptional customer service by maintaining a strong management team, quality associates, and adequate staffing through scheduling.
Understand and promote company benefits, including ESOP, 401(k), and insurance.
Oversee hiring and termination of associates to maintain appropriate staffing.
Ensure associates complete required department and computer-based training.
Ensure company policies and procedures for sound business and department practices are followed.
Oversee safety and security measures, including theft and robbery prevention.
Interact professionally with management, associates, supervisors, and customers.
Enforce fund-handling procedures, including bank and safe deposits and gas-and-go fund transport.
Conduct monthly store key-accountability checks.
Monitor and enforce local, state, federal, and company labor guidelines, including requirements for associates under age 18.
Oversee compliance with policies governing the sale of alcohol and tobacco products.
Complete, verify, and send department and management reports, documents, and paperwork through written, verbal, or email communication.
Conduct weekly and/or monthly meetings with department heads and associates, including Feelings and Exceptional Service meetings.
Complete and verify store and department projections for accuracy and timeliness.
Use time-management and prioritization skills to accomplish tasks through the management team and associates.
Maintain adequate inventory levels across departments while minimizing out-of-stocks and excess days of supply.
Oversee and monitor accurate retail pricing within guidelines.
Monitor competitive pricing on key items, including fuel, milk, and soft drinks.
Listen to and resolve complaints or issues raised by supervisors, associates, managers, and customers.
Enforce local and state health department rules, federal OSHA guidelines, and company HACCP policy.
Maintain required government documents and postings for compliance.
Follow loss-prevention policy, including CCTV observations, security logs, and shoplifting procedures.
Protect confidential company and personnel information in accordance with policy.
Enforce policy regarding refrigeration alarms.
Perform other duties as required.