Assistant Store Manager (Bilingual)

Community Choice Financial Family of Brands•Fort Worth, TX

3d•Onsite

About The Position

The Assistant Store Manager (Bilingual) supports customers with financial needs while gaining hands-on experience operating a store. The role develops leadership skills through account management, customer outreach, risk management, and support of store operations. The position is performance-driven and offers opportunities for professional growth and advancement. The Assistant Store Manager helps provide appropriate financial services, assesses and processes financial transactions, manages customer accounts and recovery, supports and coaches Customer Service Representatives when applicable, and helps maintain store security, compliance, financial records, and appearance. The position is in person and requires a full-time schedule of at least 40 hours per week, including weekends. The hourly wage is $16.00.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale (POS) systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to maintain regular, in-person attendance and work weekends.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish ability is a plus and may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs and help maximize customer success.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and nurture customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while emphasizing customer service and preventing losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale (POS) system.
Support, coach, and develop Customer Service Representatives when applicable, promoting quality standards and safety procedures.
Perform duties outside the office when applicable, including vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards through business-to-business partnerships, referrals, and in-store and community events.
Maintain store security and conduct proper opening and closing procedures, including vault and cash-drawer management.
Help ensure compliance with Company policies and procedures and applicable local, state, and federal laws and regulations.
Help conduct store audits, create reports, and compile financial data to support compliance.
Monitor and maintain the store’s interior and exterior appearance and cleanliness, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with professional and personal development e-learning modules.
Cross-brand training and opportunities across the company’s brands.
Key-holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices, including telemedicine and health savings or flexible spending account options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing with tenure.