Assistant Store Manager-2287

CNG Holdings, Inc.•McAlester, OK

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. The role supports the company’s mission and core values while delivering outstanding customer service and regulatory excellence. The Assistant Store Manager serves and educates customers about available financial products and services, handles customer inquiries and complaints, processes transactions, and performs cash-handling duties in accordance with company policy and applicable regulations. The position requires travel to stores within an assigned district and may involve travel to neighboring districts or overnight stays. The employee must work assigned shifts as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Own reliable personal transportation, subject to company policy; public transportation and transportation from family or friends do not qualify.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusion, transparency, and focus.
Ability to travel to all stores within the assigned district using a personal vehicle.
Ability to work assigned shifts as scheduled.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate customer issues to the Store Manager, District Director of Operations, or corporate office when unable to resolve them directly.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region volume expectations.
Respond professionally and accurately, explain possible solutions, and ensure customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; move cash from the secure safe to the cash drawer; and perform other cash-handling duties. May be responsible for bank deposits or pick-ups.
Balance batch receipts against store sales reports at the end of the day and help resolve over/short discrepancies.
Perform customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district using a personal vehicle; may be asked to travel to neighboring districts and may require overnight travel.
Work assigned shifts as scheduled.
Perform other duties as assigned.