Assistant Store Manager

DICKERSON TRANSPORTATION GROUP•D'Lo, MS

36d•Onsite

About The Position

The Assistant Store Manager assists the store manager with the day-to-day operations of a 24/7 convenience retail store. Responsibilities may include scheduling, training, leading, and developing approximately 20 store associates, and managing the store in the store manager’s absence. The role also supports facility conditions, food service execution, superior customer service, and quality products to meet operational objectives. Dickerson Petroleum, Inc. is a fast-growing, privately owned company operating in Mississippi. The company focuses on providing solutions, supporting its people and customers, and delivering goods and services on time. This position is based at the D Lo location in D Lo, Mississippi. The position offers competitive pay based on experience, bonus incentives, medical insurance, paid time off, and opportunities to grow and develop.

Requirements

High school diploma or equivalent required.
At least 2 years of retail, customer service, sales, operations, or related experience required.
Excellent customer service skills.
Strong verbal communication and active listening skills.
Service-oriented approach, including willingness to help others and anticipate customer needs.
Ability to motivate, challenge, recognize, and mentor associates and peers.
Ability to promote and resolve customer complaints in a timely and professional manner.
Ability to learn and apply company product, service, and customer-related policy knowledge.
Ability to gather customer feedback and use it to improve products and services.
Ability to prioritize, manage a broad range of activities, and use time effectively and efficiently.
Results-oriented, energetic approach to work.
Ability to stand and walk for prolonged periods throughout the assigned shift.
Ability to lift and carry up to 15 pounds constantly and up to 40 pounds occasionally.
Ability to occasionally bend, stoop, reach, push, and pull.
Ability to perform repetitive movements over long periods and remain alert to work safely.
May need to work nights, weekends, and holidays on a rotating basis.

Nice To Haves

Management experience or experience leading direct reports is highly preferred.

Responsibilities

Train and develop associates, providing appropriate support and resources as needed.
Promote an ethical workplace culture of recognition and appreciation based on performance expectations.
Hold team members accountable and drive store initiatives.
Maintain company standards, customer service standards, and brand and image expectations.
Review and approve associate time and attendance in accordance with federal and state law and company direction.
Promote a safe workplace and safe product handling by supporting safety training initiatives and counseling direct reports as necessary.
Assist with scheduling, leading, and developing approximately 20 store associates.
Manage the store in the store manager’s absence.
Assist with facility conditions, food service execution, customer service, and product quality.
Perform other related duties as assigned.