Assistant Store Manager
About The Position
The Assistant Store Manager reports to the Store Manager and helps strategically manage and promote the sales culture in a retail environment. The role focuses on meeting or exceeding sales, KPI, and profitability goals through short- and long-term planning and expense control, while ensuring a consistently high customer experience in line with Psycho Bunny’s core values and service standards. The Assistant Store Manager supports daily store operations, team recruitment and development, implementation of store programs and initiatives, and training in business operations, sales, and customer service. They coach and support team members, address guest needs and escalations, and help maintain applicable health and safety standards. The role is based at La Plaza Mall and requires a flexible schedule, including nights, weekends, and holidays; opening and closing the store may also be required.
Requirements
- At least 3 years of experience in a similar retail management role.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
Responsibilities
- Support the Store Manager with day-to-day store operations to meet key performance indicators and profit-and-loss expectations.
- Support recruitment, training, development, and succession planning for high-performing, results-driven team members.
- Communicate and demonstrate the brand’s values, attitude, and culture.
- Help implement programs, policies, routine and seasonal initiatives, and specific store needs, under the Store Manager’s direction.
- Work with the Store Manager to develop clear store action plans and achieve their objectives, deliverables, and timelines.
- Take accountability, under the Store Manager’s direction, for in-store training and execution across business operations, sales, and customer service to ensure employees are trained in Retail Standards.
- Support team members through role modeling and coaching to provide a great guest experience, assess guest needs, provide product education, and support in-store transactions and omnichannel programs such as buy online, pickup in store, phone sales, and ship from store.
- Support recruiting and hiring, onboarding training, and performance management activities.
- Engage in career discussions that help team members understand how working at Psycho Bunny can contribute to their career and personal growth.
- Move dynamically on the sales floor to assess and fulfill the needs of the business, team, and guests.
- Resolve guest feedback and emergent issues, including escalations and emergency requests, and help make things right for guests.
- Execute applicable health and safety requirements with the Store Manager.
- Establish supportive and productive relationships with team members, focusing on personal and professional development.
- Work a flexible schedule, including nights, weekends, and holidays.
- Open and close the store as needed.
Benefits
- Employee discount on products.
- Group insurance coverage, including health, dental, and vision.
- 401(k) with a generous company match.
- Employee/Family Assistance Program.
- Two weeks of vacation.
- Five wellness days.
- Growth opportunities in a rapidly expanding brand.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
