Assistant Store Manager

Tailored Brands•Somerville, MA

14d•$20 - $30

About The Position

K&G Fashion Superstore is seeking an Assistant Store Manager to partner with the Store Manager in leading store team members and supporting sales performance, customer service, and operational goals. The role includes actively coaching and developing the team, fostering an engaged and inclusive environment, and maintaining operational excellence while serving as manager on duty. The Assistant Store Manager also assists with recruiting, hiring, and training team members to deliver an exceptional customer experience. The position supports execution of store business plans, sales initiatives, staffing and scheduling, operational programs, and company policies. It also helps develop team performance, use store data to guide decisions, address performance opportunities, and uphold visual and brand standards. The starting pay is $20.00–$24.50 per hour and may increase to $30.16 per hour depending on merit, length of service, and other factors. Final salary considers an individual's skills, background, and experience.

Requirements

At least 2 years of retail or sales experience.
Creative approach, sound judgment, and awareness of business conditions.
Self-motivated and results-oriented, with strategic thinking skills.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficiency with technology systems and applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and distinguish between fabric patterns and colors.

Responsibilities

Partner with the Store Manager to lead staff in meeting sales, service, and operational expectations.
Help establish performance expectations and ensure team members are trained in sales, customer service, and operations.
Model company values, actively coach team members, and communicate priorities and sales-driving information.
Assist with recruiting store staff and contribute to an inclusive store environment.
Support achievement of store business plans and sales, customer service, and operational goals.
Help develop sales game plans, follow up on execution, and use store reports to inform recommendations and decisions.
Participate in business outreach opportunities and communicate leads to the Store Manager, Regional Manager, and VP of Store Operations.
Identify performance opportunities and assist in developing plans to address issues.
Help ensure accurate scheduling, appropriate staffing, and sufficient sales coverage.
Train staff on internal operational functions and support implementation of store programs and company initiatives.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Contribute to an inclusive workplace where team members' opinions and contributions are valued.
Support learning and development by ensuring training tools are used; serve as a motivational role model.
Assist in building a pipeline of external talent through recruitment and partner with the Store Manager to conduct regular store meetings.
Train the team on customer service expectations and help exceed customer expectations and achieve a high Medallia score.
Use customer feedback to take action and prevent or resolve customer concerns.
Work with the Manager to maintain visual presentation to brand standards and execute marketing initiatives as directed.