Assistant Store Manager - Merchandising

Kohl's•Hendersonville, TN

18d

About The Position

As an Operations Manager or Merchandising Manager, you will oversee store operations and/or merchandising while delivering excellent customer service. You will teach, coach, and develop associates to execute operational, service, and merchandising processes consistently and efficiently. You will be accountable for key performance measures and overall results, with the primary goal of driving sales and profitability. The role includes ensuring effective operational processes and merchandising execution, supporting customer service and loss prevention, and managing associate training and performance. You will also contribute to the store’s overall standards, safety, and business results.

Requirements

Must be at least 18 years of age.
Experience supervising teams or associates, including coaching to achieve daily goals and performance management.
Strong verbal and written communication and interpersonal skills.
Excellent decision-making and problem-solving skills, including making quick decisions.
Strong people-management skills and ability to develop talent.
Flexible availability, including days, nights, weekends, and holidays.
Ability to perform basic math and reading, write legibly, and operate a computer.
Ability to operate and communicate using multiple-frequency devices, handheld scanners, and other technology equipment as directed.
Ability to lift up to 50 lbs. frequently and occasionally lift over 50 lbs. with a two-person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull frequently.
Ability to stand and walk for the duration of a scheduled shift, at least 9 hours.
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards and perform the listed role accountabilities.

Nice To Haves

Experience working in a retail environment, preferably in a managerial position.
College degree or an equivalent combination of education and two years of experience in retail or a similar industry.

Responsibilities

Ensure sound operational processes, including receiving and processing product, stockroom management, and omnichannel fulfillment.
Complete required business directives, including merchandise disposition practices, to drive accuracy.
Plan and direct floor replenishment and remerchandising based on sell-through and seasonal changes to maintain appropriate product levels on the sales floor.
Lead point-of-sale and customer service departments to provide speedy transactions and a compelling customer experience.
Ensure merchandising standards follow visual direction and adapt merchandising to the store layout, adjacencies, and customer needs so product presentation is clear and compelling.
Direct, teach, and train associates to execute company merchandising direction accurately, to brand standards, and on time.
Lead store pricing activities, ensuring price changes, sign changes, and ticketing procedures are completed accurately and efficiently.
Support loss prevention by educating associates, monitoring daily store activity, maintaining product protection standards, enforcing company policies, and partnering with Loss Prevention.
Manage new-hire training so associates learn process best practices, inventory procedures, productivity and merchandising standards, product knowledge, and how to use company tools and resources.
Manage with integrity and honesty, foster teamwork, and contribute to an engaged and inclusive culture.
Use sound judgment and discernment when making decisions, involving appropriate partners as needed.
Model, enforce, and provide direction and guidance to associates.
Demonstrate, coach, and develop a customer-service mindset, including anticipating customer needs and resolving issues satisfactorily.
Ensure strong operational standards, shortage mitigation, merchandising presentation, accurate pricing, and proper signing.
Monitor and adjust resources to support customer needs and workload demands.
Assess key performance indicators to make informed business decisions that drive store results.
Manage talent, including hiring, training, developing, and supervising associates.
Accomplish multiple tasks within established timeframes.
Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
Maintain adherence to company safety policies and ensure the safety of associates and customers.
Perform other responsibilities as assigned.
Complete company training programs and comply with dress code requirements.
Maintain prompt and regular attendance and meet scheduling requirements.