Assistant Store Manager

K-VA-T Food Stores•Oliver Springs, TN

23d•Onsite

About The Position

The Assistant Store Manager manages the overall daily operations of a Food City store location and is responsible for achieving budgeted sales, gross profit, and net profit goals while keeping controllable costs at expected levels. The role leads, supervises, and develops store personnel; maintains a friendly, customer-service-oriented environment with adequate staffing and training; and ensures product quality and freshness, well-stocked departments, and store cleanliness. The Assistant Store Manager supports sales growth through merchandising and promotions, serves as a leader for the location and a good neighbor to its community, and ensures company policies and procedures are followed to protect associates, customers, and the company.

Requirements

Associate degree or equivalent work experience.
Three years of experience in retail operations.
Ability to resolve differences diplomatically.
Knowledge of various training methods.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to interact daily with individuals at various levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example and provide Food City customers with their best shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the duties associates must perform in each area of responsibility.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Provide exceptional customer service by maintaining a strong management team, quality associates, and adequate scheduling coverage.
Understand and promote company benefits, including ESOP, 401(k), and insurance.
Oversee hiring and termination of associates to maintain appropriate store staffing.
Ensure associates complete required department and computer-based training.
Ensure company policies and procedures for good business and department practices are followed.
Oversee safety and security measures, including theft and robbery prevention.
Interact professionally with the management team, associates, supervisors, and customers.
Enforce fund-handling procedures, including bank deposits, safe deposits, and gas-and-go fund transport.
Conduct monthly store key accountability.
Monitor and enforce local, state, federal, and company labor guidelines for associates, including associates under age 18.
Oversee and monitor policies concerning the sale of alcohol and tobacco products.
Complete, verify, and submit department and management reports, documents, and paperwork to appropriate people.
Conduct weekly and/or monthly meetings with department heads and associates, including Feelings and Exceptional Service meetings.
Complete and verify store and department projections accurately and on time.
Use time management and prioritization to accomplish tasks through the management team and associates.
Maintain adequate inventory levels across departments to minimize out-of-stocks while limiting days of supply on hand.
Oversee and monitor accurate retail pricing within company guidelines.
Monitor competitive prices on critical items such as fuel, milk, and soft drinks.
Listen to and resolve complaints or issues raised by supervisors, associates, the management team, and customers.
Understand and enforce local and state health department rules, federal OSHA guidelines, and company HACCP policy.
Maintain required government documents and postings to ensure compliance.
Follow loss-prevention policies, including CCTV observations, security logs, and shoplifting procedures.
Follow confidentiality policies for company and personnel information.
Understand and enforce policies regarding refrigeration alarms.
Perform other duties as required.