Assistant Store Manager

Davids Bridal•Tallahassee, FL

23d

About The Position

As a member of the management team, the Assistant Store Manager helps build and retain a high-performing team, creates a consistent environment of world-class customer service, and works to exceed the sales plan. This role provides mentorship, leadership, and coaching to team members and builds a high-performance culture that supports five-star customer service and team productivity. The Assistant Store Manager leads customer-first practices, oversees active floor management, and provides coaching and training to improve selling skills and processes. The role also supports payroll and sales goal management, inventory and merchandise processes, performance improvement, and staffing and talent development.

Requirements

High school diploma or degree.
Two to four years of prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized POS system.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and other electronic devices for extended periods.

Responsibilities

Lead and model a customer-first culture across all roles.
Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
Monitor store payroll to help ensure hours remain within the monthly budget, and monitor and acknowledge timesheets for employees clocking in and out for scheduled shifts, breaks, and meals.
Help lead the store to achieve Total Monthly Income goals by executing foundational excellence and performance-based leadership across front of house and alterations.
Monitor inventory management, special orders, receiving processes, layaway, out-of-stock merchandise, repairs, and first-quality standards.
Communicate daily sales goals and drive action through Chat Ins and Chat Outs.
Observe individual team member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
Help build a strong bench and talent pipeline, ensure the store is staffed to meet goals, and fill open positions within 30 days.
Perform other duties as assigned.