Assistant Store Manager

Royal Farms•Dover, DE

14d

About The Position

The Assistant Store Manager supports the Store Manager in managing daily store operations and contributes to short-term planning and strategy to drive store performance. The role supervises store employees and lower-level management, assists with customer escalations, and ensures operational standards are consistently met. When acting on behalf of the Store Manager, the Assistant Store Manager leads the store team to maintain continuity of service, results, and culture. The position focuses on execution and team development to help create a high-performing store environment centered on fairness, respect, customer satisfaction, and operational excellence. It is a full-time, hourly role with performance-based incentives. The anticipated annual earnings are $42,000–$55,000, based on a 40-hour workweek and on-target incentive achievement; actual earnings may vary based on hours worked, performance, experience, and location. The stated hourly pay range is $24.00–$28.00.

Requirements

Must be at least 18 years old.
High school diploma or GED.
At least 1 year of experience in fast food, retail, or related management.
Leadership skills and ability to supervise and motivate teams.
Strong written, verbal, and interpersonal communication skills.
Strong organizational skills, including the ability to prioritize and delegate tasks.
Basic proficiency in business math, accounting, and computer applications.
Demonstrated analytical and decision-making abilities.
Able to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Able to perform repetitive physical tasks such as squatting, stooping, and crouching.
Open availability for mornings, evenings, overnights, weekends, and holidays based on store business needs.
Able to lead, coach, and support a team in a fast-paced, customer-facing environment.
Able to use store technology systems, including registers, scheduling tools, and reporting platforms.
Must have or obtain an ANSI-approved Food Safety Manager Certification within required timeframes and maintain it thereafter.
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, Maryland, or Laurel, Delaware.
Must have reliable transportation and maintain regular, on-time attendance.
Must wear slip-resistant shoes while on duty.

Nice To Haves

Associate’s (two-year) college degree or higher.
Leadership experience in a fast-paced retail, food service, or fuel environment.
Prior experience across all areas of store operations, including foodservice.
Current ANSI-approved Food Safety Manager Certification.
Demonstrated excellence in customer service delivery, relationship building, and clear communication.
Experience leading and developing high-performing teams.
Experience implementing change with measurable results.

Responsibilities

Model and reinforce outstanding customer service, a friendly environment, strong product knowledge, and high standards.
Develop team members’ ability to deliver consistent, efficient, and welcoming customer service.
Partner with the Store Manager to plan and execute initiatives that enhance customer satisfaction, sales performance, and community connection.
Build positive relationships with the local community, respond to customer feedback, and support company outreach efforts.
Ensure proper execution of marketing programs, promotions, and customer-facing initiatives.
Support recruiting, onboarding, training, and continuous development of the retail team.
Deliver training and communication on new initiatives, promotions, products, policies, processes, and safety equipment in partnership with the Store Manager.
Coach and provide timely feedback to associates; recognize strong performance and recommend candidates for advancement.
Address employee relations matters fairly and with a resolution-oriented approach.
Uphold and ensure consistent execution of company rules, policies, procedures, and systems.
Maintain accountability for compliance in people, safety, assets, and cash management.
Address and escalate concerns or violations to the Store Leader and, when appropriate, the District Leader and Human Resources.
Monitor vendor activity and enforce company policy when checking in internal and external vendors.
Monitor and analyze store performance, metrics, and operational processes to identify improvement opportunities.
Partner with the Store Manager to implement strategies and initiatives supporting sales, profitability, and operational goals.
Provide insights and recommendations to help the store team meet performance targets and execute company programs and policies efficiently.
Follow safety, security, and operational procedures in company SOPs and training materials.
Uphold the company mission, core values, and brand standards, reflecting integrity, accountability, and operational excellence.
Perform other projects and duties as assigned.
Supervise all store employees.