Assistant Store Manager

HOUCHENS FOOD GROUP INC•Los Angeles, CA

14d

About The Position

The Assistant Store Manager upholds the Core Values determined by the management team and is responsible for the complete day-to-day operation of the store when the Store Manager is absent. The role maximizes sales and profitability, minimizes expenses, and ensures the store is optimally stocked and merchandised while delivering “Amaze Every Customer Every Time.” The Assistant Store Manager also contributes to the growth and development of the management team and store associates. The position assists with sales and operations, including hiring, training, developing, scheduling, and evaluating staff; coordinating workloads and merchandising; monitoring payroll; supporting staffing decisions; and developing in-store marketing strategies. It promotes customer service through role modeling, coaching, communication, and follow-up on customer feedback. The role also maintains inventory accuracy, supports associate training and professional development, and enforces safety, compliance, and store-environment procedures. The position requires a high school diploma or GED, or an equivalent combination of education and experience, and at least one year of leadership experience in a retail or customer service setting. A bachelor’s degree is preferred. The role requires communication, leadership, analytical, organizational, time-management, project-management, and basic retail computer skills, as well as a valid in-state driver’s license with an acceptable driving record. Physical requirements include standing, walking, reaching, bending, and handling merchandise and fixtures weighing up to 40 pounds. The work environment may include proximity to moving mechanical parts and outdoor weather conditions; noise is usually moderate. Hiring is subject to pre-employment background and drug screening.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
At least one year of leadership experience in a retail or customer service setting.
Good verbal and written communication skills.
Ability to provide motivation and leadership to associates storewide in a fair and impartial manner.
Strong analytical skills and the ability to delegate and work independently.
Strong organizational, time-management, and project-management skills.
Technical skills with basic retail computer systems and related software.
Ability to develop and maintain client relationships and strategic partnerships.
Dress according to company policy.
Valid in-state driver’s license with an acceptable driving record under the company’s insurance carrier standards.
Ability to stand for extended periods, walk, reach, and bend to perform job duties.
Ability to move and handle merchandise and fixtures weighing up to 40 pounds.
Subject to pre-employment background and drug screening.

Nice To Haves

Bachelor’s degree.

Responsibilities

Uphold the Core Values determined by the management team.
Manage the complete day-to-day operation of the store in the Store Manager’s absence.
Maximize store sales and profitability, minimize expenses, and ensure the store is optimally stocked and merchandised.
Hire, train, develop, and provide ongoing feedback and recognition to store staff.
Review store evaluations with management and staff, identify opportunities, and correct issues promptly.
Supervise staff to help meet sales goals and ensure company procedures are followed.
Delegate workloads to meet merchandising and visual-presentation standards.
Participate in associate evaluations and provide feedback, recognition, and growth opportunities.
Complete merchandising updates according to Houchens Ace Hardware standards and work with vendors on merchandising strategies, plan-o-grams, and updates.
Forecast staffing needs, create work schedules, monitor payroll budgets, and take corrective measures as needed.
Review staffing needs, strengths, and opportunities with the Store Manager and HR/Ops Directors before additions, promotions, or terminations.
Develop and implement in-store marketing strategies, including promotions, events, and seasonal merchandising.
Promote customer service as the top priority by observing, monitoring, and coaching associate interactions on the sales floor.
Teach and model “Amaze Every Customer Every Time.”
Use huddles, communication boards, and store meetings to communicate performance and educate, engage, and motivate the team.
Ensure customers are acknowledged, their needs are met, and concerns are resolved quickly.
Review customer-service measurement reports and work with the team to improve or sustain service levels.
Document at least one observation per associate each month and provide coaching.
Maintain inventory accuracy through on-hand integrity, receiving, transfers, store communication, product mix and flow, and adherence to company practices, metrics, and deadlines.
Use inventory reports to reduce shrinkage, maintain appropriate stock levels, and maximize inventory accuracy.
Pursue professional development through leadership training opportunities.
Identify appropriate associate training and oversee required training, including new-hire orientation, on-the-job training, and vendor training.
Enforce safety policies and procedures and serve as a safety role model.
Enforce store-environment procedures and conduct preventative safety and fire inspections, taking appropriate corrective action.
Perform other assigned tasks as directed by supervision.