Assistant Store Manager
About The Position
The Assistant Store Manager supports daily operations at one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure high cleanliness standards and operational excellence, builds customer relationships through in-person and phone interactions, presents a structured sales process, and manages customer accounts. The position may require working between multiple stores in the district. Extra Space Storage describes itself as the largest self-storage company in the United States by store count, with over 4,000 stores nationwide. The company seeks reliable employees with strong communication skills and a passion for helping people. Applications are accepted until the position is filled.
Requirements
- At least 1 year of customer-facing work experience.
- A current, valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
- High school diploma or GED.
Nice To Haves
- Sales experience is preferred.
- College education is a plus.
Responsibilities
- Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales through unit rentals, unit insurance, and moving supplies.
- Maintain cleanliness at the site, including the office, storage building interiors and exteriors, and surrounding areas; tasks include sweeping, mopping, and grounds maintenance.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Establish and maintain professional relationships with Extra Space employees.
- Perform additional duties as assigned.
Benefits
- Daytime hours and potential Sundays off, depending on location.
- Company culture with growth opportunities throughout the U.S.
- Competitive starting pay.
- Paid time off accrued throughout the year, increasing with years of service.
- Generous 401(k) match with Traditional and/or Roth choices.
- Affordable medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
- EXTRA Healthy Wellness Program with rewards toward the medical premium.
- BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
