Assistant Store Manager - Manhasset

The RealReal•Long Island - Retail, NY

About The Position

The Assistant Manager, Stores collaborates with the Store Manager to reinforce team values and attitudes, provide exceptional customer service, drive metrics, and achieve business goals. The role leads Customer Experience Specialists to deliver excellent customer experiences, motivate the team to drive supply and demand, ensure operational efficiency, and collaborate with cross-functional teams. It requires strategic thinking and a track record of driving results and developing high-performing teams. The Assistant Manager supports day-to-day team operations, trains and develops specialists, leads by example on the sales floor, builds brand loyalty, and leads the store team when the Store Manager is not on site. The role may flex across store roles as needed.

Requirements

At least 1 year of experience in store management, preferably in the luxury or fashion industry.
Experience working with a commissioned sales or retail organization and/or an operationally intensive business.
Comfort performing routine employee touch-bases and performance reviews to support training and development.
Confidence and ability to strategically manage a sales floor, including scheduling, zoning, and coaching.
Strong customer service orientation, clienteling abilities, floor management, and sales skills.
Excellent analytical, critical-thinking, problem-solving, and troubleshooting skills.
Ability to multitask and prioritize competing demands.
Ability to work in a fast-paced environment and build relationships with multiple cross-functional teams.
Ability to work flexible hours to meet business needs, which may include holidays, evenings, and weekends.
Passion for luxury fashion, sustainability, and The RealReal's mission.
Ability to lead by example and support internal and external customers through education and empowerment.

Nice To Haves

Knowledge of clienteling, consignment, sustainability, circular economy, and luxury retail.
Skills in MS Excel, Google Sheets, Google Suite, and Apple hardware, and adaptability to other technology or systems.
Comfort with technology and learning multiple software applications to complete daily deliverables and teach or support others in learning them.

Responsibilities

Achieve supply and demand goals by creating an exceptional client experience through superior service, clienteling, and partnership with Valuation Managers.
Manage day-to-day support for Customer Experience Specialists.
Foster a positive and productive work environment that encourages teamwork, collaboration, and open communication.
Train and develop Customer Experience Specialists in product knowledge, sales techniques, consignor education, and customer service.
Prioritize Diversity, Equity, and Inclusion training and help maintain a diverse, inclusive team.
Lead by example on the sales floor.
Build brand loyalty by delivering a best-in-class customer experience.
Lead the store team when the Store Manager is not on site.
Flex between store roles as needed.