Assistant Store Manager

K-VA-T Food Stores•Oak Ridge, TN

23d•Onsite

About The Position

The Assistant Store Manager manages the daily operations of a Food City store and is responsible for meeting budgeted sales, gross profit, and net profit goals while keeping controllable costs within expected levels. The role leads, supervises, and develops store personnel; maintains a friendly, customer-service-oriented environment with adequate staffing and training; and ensures product quality and freshness, stocked departments, and overall store cleanliness. The Assistant Store Manager supports sales growth through merchandising and promotions, represents the store in the community, and ensures company policies and procedures are followed to protect associates, customers, and the company. The position oversees staffing and associate development, store operations, inventory and pricing, reporting, safety and security, and compliance with applicable labor, health, OSHA, and company requirements. It also requires professional communication with management, associates, supervisors, and customers, and the ability to address complaints and operational issues. Work hours may include nights, weekends, and holidays, and on-site attendance during scheduled shifts is required.

Requirements

Associate degree or equivalent work experience.
Three years of experience in retail operations.
Ability to resolve differences diplomatically.
Knowledge of various training methods.
Ability to understand and follow verbal and written instructions and perform routine, repetitive tasks.
Ability to interact daily with individuals at various levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example and provide Food City customers with their best shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the duties associates perform in each area of responsibility.
Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

Manage the daily operations of the store and pursue budgeted sales, gross profit, and net profit goals while controlling labor, supplies, and other expenses.
Maintain a customer-service-oriented environment through strong management, quality associates, adequate scheduling coverage, and associate training.
Oversee hiring and termination of associates and ensure required department and computer-based training is completed.
Ensure company policies and procedures and sound business and department practices are followed.
Oversee safety and security measures, including theft and robbery prevention, fund handling, bank and safe deposits, and gas-and-go fund transport.
Conduct monthly store key accountability.
Monitor compliance with local, state, federal, and company labor guidelines, including guidelines for associates under age 18.
Oversee compliance with policies for the sale of alcohol and tobacco products.
Complete, verify, and submit department and management reports, documents, paperwork, and store and department projections accurately and on time.
Conduct weekly and/or monthly meetings with department heads and associates, including Feelings and Exceptional Service meetings.
Use time management and prioritization to accomplish tasks through the management team and associates.
Maintain adequate inventory levels, minimize out-of-stocks, and limit days of supply on hand.
Oversee accurate retail pricing and monitor competitive prices on critical items such as fuel, milk, and soft drinks.
Listen to and resolve complaints and issues raised by supervisors, associates, managers, and customers.
Enforce local and state health department rules, federal OSHA guidelines, and company HACCP policy; maintain required government documents and postings.
Follow loss prevention policies, including CCTV observations, security logs, and shoplifting procedures.
Protect confidential company and personnel information.
Enforce policies regarding refrigeration alarms.
Promote company benefits, including ESOP, 401(k), and insurance.
Perform other duties as required.