Assistant Store Manager

K-VA-T Food Stores•Cookeville, TN

23d•Onsite

About The Position

The Assistant Store Manager manages the store location’s daily operations and supports achievement of budgeted sales, gross profit, and net profit goals while keeping controllable costs at expected levels. The role leads, supervises, and develops store personnel; helps maintain a friendly, customer-service-oriented environment with adequate staffing and training; and ensures product quality and freshness, well-stocked departments, and overall store cleanliness. The position uses merchandising and promotions to increase sales and serves as a leader for the store and a good neighbor to its community. It also ensures company policies and procedures are followed to protect associates, customers, and the company. The Assistant Store Manager oversees staffing and training, safety and security, fund handling, labor guideline compliance, reporting, meetings, store projections, inventory, pricing, and customer and associate issue resolution. The position enforces applicable health, safety, loss-prevention, confidentiality, and other company policies.

Requirements

Associate degree or equivalent work experience.
Three years of experience in retail operations.
Ability to resolve differences diplomatically.
Knowledge of various training methods.
Ability to understand and follow verbal and written instructions and perform routine, repetitive tasks.
Ability to interact daily with individuals at various levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example and provide Food City customers with their best shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the job duties associates must perform in each area of responsibility.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Manage daily store operations and support budgeted sales, gross profit, and net profit goals while controlling labor, supplies, and other expenses.
Lead, supervise, develop, and maintain adequate staffing of store personnel, including planning coverage through scheduling.
Provide exceptional customer service by fostering a friendly environment with a strong management team, quality associates, and appropriate staffing and training.
Oversee hiring and termination of associates and ensure required department and computer-based training is completed.
Maintain product quality and freshness, adequately stocked departments, store cleanliness, and sales through merchandising and promotions.
Ensure company policies and procedures and good business and department practices are followed.
Oversee safety and security measures, including theft and robbery prevention, and enforce loss-prevention policies and procedures.
Enforce fund-handling procedures, including bank and safe deposits and gas-and-go fund transport, and conduct monthly store key accountability.
Monitor compliance with local, state, federal, and company labor guidelines, including those applying to associates under age 18.
Oversee compliance with policies for alcohol and tobacco sales.
Complete, verify, and send department and management reports, documents, and paperwork to appropriate recipients.
Conduct weekly and/or monthly meetings with department heads and associates, including Feelings and Exceptional Service meetings.
Complete and verify store and department projections accurately and on time.
Use time management and prioritization to accomplish tasks through the management team and associates.
Maintain adequate inventory levels while minimizing out-of-stocks and limiting days of supply on hand.
Monitor retail pricing and conduct competitive price checks on critical items such as fuel, milk, and soft drinks.
Listen to and resolve complaints or issues raised by supervisors, associates, the management team, and customers.
Enforce local and state health department rules and practices, federal OSHA guidelines, and company HACCP policy.
Maintain required government documents and postings for compliance.
Follow loss-prevention policies, including CCTV observations, security logs, and shoplifting procedures.
Protect confidential company and personnel information.
Enforce policy regarding refrigeration alarms.
Perform other duties as required.