Assistant Store Manager - Norristown, Norristown, PA

DTLR, Inc.•Norristown, PA

2d•Onsite

About The Position

The Assistant Store Manager supports the Store Manager in daily retail store operations and helps ensure maximum sales and profitability through merchandising execution, expense and inventory management, team training and development, human resources management, and outstanding customer service. The role is responsible for the quality and performance of retail staff, compliance with company policies and procedures, operational standards, safety, and business requirements. The standard work week is no more than 40 hours. A flexible schedule is required, including days, nights, weekends, and holidays. The role may involve working in multiple stores in the assigned district and travel by car, plane, or train.

Requirements

At least one year of experience in retail management.
Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive or confidential situations.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Analytical ability to gather and summarize report data, solve administrative problems, and prioritize work.
Results-driven, critical and creative thinking, project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation.
Willingness to travel by car, plane, or train.

Responsibilities

Support the Store Manager in daily store operations and work toward sales and profitability goals.
Oversee the quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership and build commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist with and provide feedback to the Store Manager on annual employee performance evaluations.
Assist with expense management and develop strategies to keep store performance in line with budget.
Help monitor and identify store loss or inventory inconsistencies and support shrink results at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Uphold customer service standards and provide a friendly environment in which customers receive outstanding service.
Assist in completing accurate and regular merchandise inventory counts.
Perform other duties as assigned.