Assistant Store Manager

K-VA-T Food Stores•Lenoir City, TN

23d•Onsite

About The Position

The Assistant Store Manager manages the overall daily operations of a Food City store location and is responsible for achieving budgeted sales, gross profit, and net profit goals while keeping controllable costs at expected levels. The role supervises, leads, and develops store personnel and helps maintain a friendly, customer-service-oriented environment that is adequately staffed and well trained. It also oversees product quality and freshness, department stocking, store cleanliness, merchandising, and promotions to increase sales. As a leader for the store, the Assistant Store Manager supports positive relationships with the surrounding community and ensures company policies and procedures are followed to protect associates, customers, and the company. The position oversees hiring and termination, associate training, scheduling and coverage, and compliance with company practices and applicable labor, health, safety, and security requirements. It monitors financial controls, inventory, retail pricing, competitive pricing, required reports and projections, and the sale of regulated products. The Assistant Store Manager resolves complaints and issues, communicates with store personnel and customers, and carries out other duties as required. Food City describes itself as a privately held, family-owned company focused on running the best store in town and giving back to the communities it serves. The company states that more than 13% of it is owned by associates through its employee stock ownership plan and offers flexible schedules.

Requirements

Associate degree or equivalent work experience.
Three years of experience in retail operations.
Ability to resolve differences through diplomatic means.
Knowledge of various training methods.
Ability to understand and follow verbal and/or written instructions and perform routine and repetitive tasks.
Ability to interact daily with individuals at various levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example and provide Food City customers with their best shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the job duties associates must perform in each area of responsibility.
Ability to attend onsite work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Manage daily store operations and work toward budgeted sales, gross profit, and net profit goals while controlling labor, supplies, and other expenses.
Lead, supervise, and develop store personnel, including maintaining a strong management team and providing adequate staffing and scheduling coverage.
Oversee hiring and termination of associates and ensure required department and computer-based training is completed.
Maintain a friendly, customer-service-oriented environment and resolve complaints or issues raised by customers, associates, management, or supervision.
Maintain product quality and freshness, adequately stocked departments, store cleanliness, and effective merchandising and promotions.
Ensure company policies and procedures and good business and department practices are followed.
Oversee safety and security measures, including theft and robbery prevention, loss prevention, CCTV observations, security logs, and shoplifting procedures.
Enforce fund-handling procedures, including bank and safe deposits and gas-and-go fund transport, and conduct monthly store key accountability.
Monitor compliance with local, state, federal, and company labor guidelines, including those applicable to associates under age 18.
Oversee policies governing the sale of alcohol and tobacco products.
Complete, verify, and submit department and management reports, documents, and paperwork, and ensure store and department projections are accurate and timely.
Conduct weekly and/or monthly meetings with department heads and/or associates, including Feelings and Exceptional Service meetings.
Maintain appropriate inventory levels to limit out-of-stocks while keeping days of supply on hand limited.
Monitor accurate retail pricing and check competitor prices on critical items such as fuel, milk, and soft drinks.
Follow health department rules, federal OSHA guidelines, company HACCP policy, refrigeration alarm policies, and requirements for government documents and postings.
Maintain confidentiality of company and personnel information.
Use time management and prioritization to accomplish tasks through the management team and associates.
Perform other duties as required.