NHC Assistant Store Manager

Renew Wellness Brands • Brentwood, TN

19d • $25 - $25 • Onsite

About The Position

The Assistant Store Manager supports the Store Manager and General Manager in running daily operations at NHC’s Brentwood, Tennessee retail store at 93 Seaboard. The role leads the store when the Store Manager is away and is responsible for supervising and training staff on assigned shifts, carrying out inventory and merchandising standards, delivering excellent customer service, and helping meet sales targets and KPI benchmarks. The Assistant Store Manager also supports local marketing and promotional plans, maintains product knowledge, and keeps the store organized, stocked, and aligned with NHC’s brand standards.

The role is the secondary point of contact for sublet tenants and facility issues at 93 Seaboard, assisting with tenant coordination and escalating sublease concerns. The ideal candidate is a hands-on, floor-first leader with strong organizational and communication skills, sound judgment, and an interest in developing into a Store Manager role.

Requirements

• High school diploma or equivalent.
• At least 5 years of retail sales, customer service, or hospitality experience, including at least 2 years in a supervisory or key-holder role.
• Ability to work a flexible schedule, including opening shifts, closing shifts, weekends, and holidays.
• Ability to coach and develop people and prepare them for future roles.
• Clear, articulate written and verbal communication skills.
• Persistence and willingness to follow through to complete tasks.
• Ability to develop and communicate team goals and provide appropriate guidance and management.
• Strong work ethic, honesty, responsibility, and commitment.
• Merchandising ability, including creating visually appealing displays and organized shelving that enhance the shopping experience and drive sales.
• Ability to execute the Store Manager’s plans on time and to standard.

Nice To Haves

• Experience in health, wellness, nutrition, or supplement retail.
• Working knowledge of vitamins, supplements, and wellness products.
• Associate’s or Bachelor’s degree in Business, Retail Management, or a related field.
• Experience leading and motivating a sales-focused team.
• Experience developing team-member performance and coaching.
• Experience with POS systems, inventory counts, and cash reconciliation.

Responsibilities

• Support daily store operations, including opening and closing procedures, and assume full store responsibility in the Store Manager’s absence.
• Supervise staff on assigned shifts by assigning tasks, monitoring performance, and enforcing company policies and procedures.
• Assist with hiring, onboarding, and training team members; provide day-to-day coaching and input on performance evaluations.
• Prepare weekly staff schedules for Store Manager approval, maintaining coverage in line with traffic and labor targets.
• Assist customers, resolve complaints, escalate issues when needed, and model a welcoming, knowledgeable store environment.
• Carry out inventory processes, including receiving, cycle counts, stock rotation, and replenishment; report shortages and shrink to the Store Manager.
• Follow cash-handling procedures, including register balancing, deposits, and end-of-day reconciliation, and support expense control.
• Track daily sales and KPI results and report trends, issues, and opportunities to the Store Manager.
• Build positive relationships with regular customers to encourage loyalty and repeat visits.
• Carry out local marketing initiatives, in-store events, and promotional activities as directed by the Store Manager.
• Maintain shelving, displays, and planograms so products and promotions are organized, well presented, and on brand.
• Serve as secondary contact for sublet tenants at 93 Seaboard, respond to routine tenant and access questions, and escalate sublease or compliance concerns to the General Manager.
• Coordinate with property management and vendors on routine maintenance and shared-space issues when the General Manager is unavailable.
• Maintain regular and predictable attendance, including availability for opening, closing, and weekend shifts.

Benefits

• Employee discount averaging 35% off retail prices on more than 20,000 natural health products.
• 401(k) with up to a 4% company match.
• Paid time off, with accrual increasing with tenure.
• Paid holidays.
• YMCA membership discount.
• Perks at Work discount platform access.
• Privately held, family-owned company culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED