Assistant Store Manager - 6209

Extra Space Storage • Zeeland, MI

20d • Onsite

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure high cleanliness standards and operational excellence while building customer relationships through in-person and phone interactions, following a structured sales process, and managing customer accounts. The position works across multiple stores in the district, including locations in Zeeland and Grandville, and requires reliable transportation and the ability to work outdoors. Day shift only; standard operating hours are 8 a.m. to 7 p.m., the office closes at 6 p.m., and this location is closed Sundays. The stated pay scale is $16.50–$17.50.

Requirements

• At least 1 year of customer-facing work experience.
• A current valid driver's license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed.
• High school diploma or GED.
• Ability to work in Zeeland and Grandville, travel between stores in the district, and work outdoors.
• Ability to perform the physical tasks described, including regularly lifting or moving items up to 35 pounds and occasionally up to 50 pounds.

Nice To Haves

• Sales experience preferred.
• College education is a plus.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness at the site, including the office, storage building interiors and exteriors, grounds, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Daytime hours with the potential for Sundays off, depending on location.
• Growth opportunities throughout the U.S.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other categories.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED