Assistant Store Manager

IT'SUGAR LLC•Emeryville, CA

14d•$24 - $26

About The Position

IT’SUGAR is seeking a Retail Assistant Store Manager to oversee retail store operations and help ensure sales goals and operational objectives are met. The role acts as Manager on Duty, supports and develops associates, recruits talent, drives sales, and maintains store operations. The Assistant Store Manager partners with the Store Manager to identify challenges and solutions, uphold company policies and safety guidelines, and represent IT’SUGAR’s positive, playful, present, and difference-maker core values.

Requirements

High school diploma or equivalent.
Two to three years of retail experience preferred.
Prior retail sales and management experience preferred.
Willingness to work a flexible schedule, including days, evenings, weekends, and holidays.
Ability to use a POS system or cash register.
Ability to stand and walk for long periods; use hands to handle or feel; reach with hands and arms; and talk or hear.
Ability to independently lift or move up to 25 pounds and lift or move up to 50 pounds with assistance.
Ability to work alone or with minimal supervision.

Nice To Haves

Two to three years of retail experience.
Prior sales and management experience in a retail environment.

Responsibilities

Oversee daily store operations and ensure sales objectives are met while acting as Manager on Duty.
Evaluate daily operations and recommend or initiate actions to improve productivity, efficiency, effectiveness, and profitability.
Hold self and staff accountable for sales goals and metrics.
Coach and train Sales Associates to foster a productive work environment.
Demonstrate a positive, enthusiastic, brand-proud attitude and follow the SUGARTAINMENT customer engagement model.
Promote safety for customers and associates by adhering to company guidelines.
Partner with the Store Manager to identify ongoing challenges and present solutions.
Proactively network and recruit qualified candidates to backfill positions.
Assist the Store Manager with selecting, training, and coaching Associates and Supervisors, and ensure policies and procedures are followed.
Follow through on customer requests for specific items and suggest additional products.
Explain product benefits, features, prices, quality, value, and other relevant information using selling skills.
Establish a collaborative selling culture and ensure Associates and Supervisors are trained in IT’SUGAR selling programs.
Maintain cash-handling records and reports, and follow opening and closing procedures.
Review merchandise orders and inventory levels for accuracy and consistency.
Merchandise products and ensure displays follow visual guidelines.
Capture retail customer information to support sales and maintain the store’s client file.
Plan, coordinate, and set up special events and promotions.
Communicate product recommendations with associates to increase sales and support inventory.
Understand Loss Prevention policies and procedures and communicate Loss Prevention issues to the Store Manager.
Perform operational maintenance, including salesfloor, backroom, and restroom upkeep, cleaning, and mopping.
Represent IT’SUGAR’s core values of being Positive, Playful, Present, and a Difference Maker, and work collaboratively with enthusiasm and optimism.

Benefits

Flexible scheduling
Career growth opportunities
Training and development
30% employee discount
Perk Spot discounts on cell phones, travel, events, and other offerings
401(k) with company contribution beginning the first of the month after 60 days of employment
Employee Assistance Program
Medical, dental, and vision insurance
Paid time off
Health Savings Account and Flexible Spending Account options
Legal services