The North Face: Assistant Manager - Twelve Oaks Mall

VF Corporation•Novi, MI

12d

About The Position

The Assistant Store Manager leads, develops, and motivates a team of Brand Advocates to deliver a consistent, high-quality customer experience that reflects The North Face’s brand values and purpose. Working closely with the Store Manager, this role supports profitability through strong customer engagement, merchandising, operations, and community connection. When the Store Manager is absent, the Assistant Store Manager assumes full responsibility for the store. The position focuses on leadership, team development, and fostering an inclusive, high-performing retail environment.

Requirements

At least 2 years of retail or store leadership experience in a fast-paced, customer-focused environment.
Proven ability to drive results through store teams and exceed sales and profit goals.
Skill in coaching, motivating, and building high-performing, diverse teams.
Strong verbal and written communication skills, with the ability to influence across all levels.
Solution-oriented and flexible in a fast-paced, dynamic retail environment.
Ability to work independently, manage shifting priorities, and meet business expectations.
Comfort using word processing, spreadsheets, and retail software tools.
Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Nice To Haves

High School Diploma or equivalent is preferred; hands-on experience and demonstrated achievements are valued.

Responsibilities

Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators while also achieving individual goals.
Lead and coach the team to exceed individual and store productivity goals.
Model exceptional customer service and selling behaviors to inspire the team and create authentic brand experiences.
Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
Support the Store Manager in recruiting, hiring, and onboarding high-caliber talent.
Provide ongoing training, feedback, and development to team members.
Ensure compliance with company policies, procedures, and operational standards.
Partner with the Store Manager to manage expenses, control shrink, and drive profitability.
Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
Foster a culture of accountability, creativity, and continuous improvement.
Promote a respectful, inclusive environment that values diverse backgrounds and perspectives.
Support inventory management through accurate shipping, receiving, and stockroom practices.