Assistant Store Manager Decatur TX

CNG Holdings, Inc.•Decatur, TX

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, which are part of CNG Holdings, Inc. The role supports the company’s mission and values by ensuring outstanding customer service and regulatory excellence. The Assistant Store Manager serves and educates customers about available financial products and services, handles customer inquiries and transactions, performs cash-handling duties, and helps maintain compliance with company policies and applicable regulations. The position works in a call center, retail, or office environment and requires extensive cash handling, extended phone use, prolonged standing, and extended computer-screen viewing and typing. The employee must be able to travel to stores within the assigned district using a personal vehicle, may be asked to travel to neighboring districts, and may need to travel overnight. Assigned shifts must be worked as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, verbal communication, and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation in compliance with published policy and procedures; public transportation and transportation from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently demonstrate the company’s core values: accountable, inclusive, transparent, and focused.
Ability to lift up to 50 pounds, with or without reasonable accommodations.
Ability to travel to all stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Ability to work assigned shifts as scheduled.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling.

Responsibilities

Present and explain available products and services to customers, helping them identify options that meet their needs.
Escalate customer issues to the Store Manager, District Director of Operations, or corporate office when they cannot be resolved directly.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or regional volume expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and de-escalate customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; move cash from the secure safe to the drawer; and perform other cash-handling duties, including bank deposits or pickups when assigned.
Balance individual batch receipts against store sales reports at the end of the day and assist in resolving over/short discrepancies.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and NetSpend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district and, when requested, neighboring districts.
Work assigned shifts as scheduled.
Perform other duties as assigned.