Assistant Store Manager

Extra Space Storage • Rochester, MN

20d

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps maintain high standards of cleanliness and operational excellence while building customer relationships through in-person and phone interactions, following a structured sales process, and managing customer accounts.

The position works across multiple stores in the district. The office closes at 6 p.m., and this location is closed on Sundays. Starting pay is $17.50 per hour.

Extra Space Storage is the largest self-storage company in the United States by store count, with more than 4,000 stores nationwide. The company seeks reliable employees with strong communication skills and a passion for helping people. Applications are accepted until the position is filled. Extra Space Storage is an equal opportunity employer and states that it does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements

• At least 1 year of customer-facing work experience.
• A current, valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.

Nice To Haves

• Sales experience preferred.
• College education is a plus.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain site cleanliness through ongoing upkeep, including sweeping, mopping, and grounds maintenance across the office, storage building, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support company culture.
• Perform additional duties as assigned.

Benefits

• Daytime hours with the potential for Sundays off, depending on location.
• Growth opportunities throughout the United States.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match, with Traditional and/or Roth choices.
• Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED