Assistant Store Manager I

kate spade new york•El Paso, TX

2d•$19 - $29

About The Position

As an Assistant Store Manager at Coach, you partner with the Store Manager to drive sales performance, operational excellence, and team development. You lead by example on the sales floor, deliver exceptional customer experiences, and uphold Coach service standards. The role requires adapting across responsibilities and implementing strategies that contribute to the success of the brand. Responsibilities include supporting sales planning and strategy, maintaining an inclusive customer-focused environment, developing team members, supporting omni-channel and digital engagement, overseeing store operations, and collaborating with leadership and district and corporate teams. The job description notes that the listed duties are samples and are not exhaustive. The position requires a flexible schedule to meet business needs, including nights, weekends, peak season, high-traffic retail days, and public holidays. It also requires regularly lifting at least 25 lbs (occasionally up to 50 lbs) and the ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Requirements

At least 1 year of leadership experience in retail or service industries; a combination of education and experience will be considered.
Strong customer focus and ability to thrive in a fast-paced environment.
Ability to inspire and motivate teams to exceed performance standards.
Excellent communication, problem-solving, and conflict-resolution skills.
Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
Strong English language proficiency (for EU).
Ability to work a flexible schedule, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 lbs and occasionally lift up to 50 lbs; ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Luxury or fashion background preferred.

Responsibilities

Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
Create an inclusive, high-energy environment that meets Coach Service standards; promptly resolve customer issues and represent the brand in-store and in the community.
Recruit, onboard, and coach team members; foster collaboration and build a talent pipeline aligned with the brand vision.
Support virtual shopping, clienteling, and customer data acquisition; use social media trends to enhance the customer experience.
Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
Work with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams on cross-functional projects.