Assistant Store Manager I

Tapestry•Somerville, MA

22d

About The Position

As an Assistant Store Manager at Coach, you partner with the Store Manager to drive sales performance, operational excellence, and team development. You lead by example on the sales floor, deliver exceptional customer experiences, and uphold Coach service standards. The role involves adapting across responsibilities and implementing strategies that support the success of the brand and your career growth. Coach is a global fashion house founded in New York in 1941 and is part of Tapestry, a global house of brands committed to innovation, inclusion, and equity. This position includes leadership, customer service, sales, omnichannel engagement, and store operations responsibilities. The duties listed are a sample and are not exhaustive.

Requirements

At least 1 year of leadership experience in retail or service industries.
Strong customer focus and ability to thrive in a fast-paced environment.
Proven ability to inspire and motivate teams to exceed performance standards.
Excellent communication, problem-solving, and conflict-resolution skills.
Proficiency in Microsoft Office and retail systems.
Strong English language proficiency.
For EU positions, ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 lbs (up to 50 lbs occasionally), and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Luxury or fashion background preferred.
Knowledge of omnichannel services and clienteling strategies.
A combination of education and experience will be considered.

Responsibilities

Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
Create an inclusive, high-energy environment that meets Coach service standards; promptly resolve customer issues and represent the brand in-store and in the community.
Recruit, onboard, and coach team members; foster a collaborative culture and build a talent pipeline aligned with the brand vision.
Support virtual shopping, clienteling, and customer data acquisition; use social media trends to enhance the customer experience.
Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to support cross-functional projects.