Assistant Store Manager I

Tapestry•Lawrenceville, NJ

18d

About The Position

As an Assistant Store Manager at Coach, you partner with the Store Manager to drive sales performance, operational excellence, and team development. You lead by example on the sales floor, deliver exceptional customer experiences, and uphold Coach service standards. The role calls for adapting across responsibilities and implementing strategies that support the success of the brand and your career growth. You support sales planning and category initiatives, monitor performance indicators, develop and motivate team members, and help deliver inclusive, high-energy customer service. You also support omni-channel engagement and clienteling, oversee store operations and compliance, and collaborate with store leadership and district and corporate teams. The listed duties are examples and are not exhaustive. The position requires a flexible schedule to meet business needs, including nights, weekends, peak busy seasons, high-traffic retail days, and public holidays. It includes regularly lifting at least 25 pounds (occasionally up to 50 pounds), as well as climbing, bending, kneeling, and maneuvering through the sales floor and stockroom.

Requirements

At least 1 year of leadership experience in retail or service industries.
Strong customer focus and ability to thrive in a fast-paced environment.
Ability to inspire and motivate teams to exceed performance standards.
Excellent communication, problem-solving, and conflict-resolution skills.
Proficiency in Microsoft Office and retail systems.
Knowledge of omni-channel services and clienteling strategies.
Strong English language proficiency.
Ability to work a flexible schedule, including nights, weekends, peak busy seasons, high-traffic retail days, and public holidays.
Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally, and to climb, bend, kneel, and maneuver through the sales floor and stockroom.

Nice To Haves

Luxury or fashion background preferred.
A combination of education and experience will be considered.

Responsibilities

Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
Create an inclusive, high-energy environment that meets Coach service standards; promptly resolve customer issues and serve as a brand ambassador in-store and in the community.
Recruit, onboard, and coach team members; foster a collaborative culture and build a talent pipeline aligned with the brand vision.
Support virtual shopping, clienteling, and customer data acquisition; use social media trends to enhance the customer experience.
Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.