Assistant Store Leader

kate spade new york•Napa, CA

2d•Onsite

About The Position

As an Assistant Store Leader, you will partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. You will set the tone on the sales floor, elevate service through omni-channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves.

Requirements

2+ years of retail management experience (fashion/lifestyle or comparable environment).
A combination of education and experience will be considered.
Strong leadership communication, and organizational skills.
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experienced with retail systems.
Ability to analyze selling reports, identify trends, and react quickly.
Strong English language proficiency.
Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Nice To Haves

Competencies for All Employees: Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, Learning on the Fly.
Competencies for All People Managers: Strategic Agility, Developing Direct Reports and Others, Building Effective Teams.

Responsibilities

Model Kate Spade Service behaviors and selling standards; lead a high-energy, client-focused environment.
Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
Empower the team to personalize experiences and resolve customer issues effectively.
Lead customer data capture to support marketing and repeat business.
Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.
Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results.
Act as Store Leader in their absence; foster an inclusive, motivating culture.
Build community networks to support recruiting and brand awareness.
Own store sales plans and forecasts; create action plans to address business opportunities.
Inspire the team to exceed performance standards across all selling channels.
Partner with corporate teams to analyze market data and optimize strategies.
Champion Kate Spade’s aesthetic and philosophy; maintain brand and operating standards.
Execute visual directives and ensure an impeccable store environment.
Communicate sell-through, stock trends, and customer feedback to improve results.
Oversee opening/closing procedures, cash handling, and facility security.
Manage schedules and payroll budgets; adjust staffing to business needs.
Ensure compliance with policies, safety, and loss prevention standards.
Support inventory management, cycle counts, and shipment accuracy.
Manage live stream shopping sessions and leverage social media trends to drive engagement.