Assistant Store Leader

Kroger•Kingwood, TX

17h

About The Position

The Assistant Store Leader learns the operations of all departments and the duties of store management, and shares responsibility for store performance across operations and human resources. The role performs scheduling, security, maintenance, safety, sanitation, ordering, administrative, and human-resource-related duties. It demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The Assistant Store Leader assists the Store Manager in delivering a favorable customer shopping experience and achieving store sales, profit, labor, safety, and shrink goals. The role helps lead merchandising and operating initiatives, develops associates and department leaders, supports staffing and retention, and manages total store operations in the Store Manager’s absence. It also promotes inclusive leadership, compliance, effective use of technology, and productive relationships with associates, union representatives where applicable, and local community organizations.

Requirements

High school diploma or GED.
At least 1 year of experience as a department manager, service manager, or in an equivalent role.
Demonstrated experience leading, coaching, and developing associates, including supervisors, managers, and future leaders, to achieve customer service, operational, and business goals in a fast-paced retail environment.
Demonstrated experience using KPIs, metrics, and data insights to identify opportunities, solve problems, and support business decisions.
Proven ability to collaborate across departments and influence others to drive store performance.

Nice To Haves

Proven success driving customer experience, sales growth, operational excellence, and talent development.
Experience managing competing priorities while leading teams through change and achieving business objectives.
Strong track record of independently leading strategies that delivered sustained, measurable improvements across multiple areas of store performance.

Responsibilities

Assist the Store Manager and associates in achieving a favorable customer shopping experience and developing associate interest in customer service and relations.
Help lead teams in planning, implementing, and executing merchandising and operating initiatives.
Assist in developing action plans and communicating Associate Insight survey results to associates.
Work with department heads and store associates to identify opportunities, develop timely solutions, and create action plans for implementation.
Model and demand a high level of customer service and resolve associate and customer issues or concerns.
Manage total store operations in the Store Manager’s absence.
Achieve or exceed weekly, period, and annual sales, wage, and profit budgets, as well as targets such as safety and shrink.
Drive sales and profits, reduce shrink, and improve each department’s contribution in partnership with department managers.
Assist with store-level financial performance discussions, including budgets for sales, shrink, labor, and other expenses, and targeted goals such as safety.
Analyze and respond to the competitive landscape within the district or division.
Demonstrate inclusive leadership and expect inclusive behavior from associates.
Use coordinators and other field staff to support department sales and profit goals and execute division merchandising plans.
Promote and support relationships with local community organizations near the store.
Help build proactive, productive relationships with union representatives or business agents when the store is covered by a collective bargaining agreement.
Communicate necessary information to associates so they can carry out their duties effectively.
Serve as a liaison to store and district managers and coordinators regarding the effectiveness of division merchandising and operational plans and programs.
Assist the Store Manager with staffing, reducing turnover, and increasing retention.
Provide timely individual and department performance feedback to department heads and associates.
Help manage labor and supply costs daily to meet customer service and financial targets.
Ensure store compliance with federal, state, and local laws and enterprise policies, and ensure associates understand them.
Support the Store Leader in adopting current and emerging technology by coaching associates and leaders to use tools that enhance operational and business performance.
Support the Store Leader in building leadership bench strength by developing department leaders, assistants, leads, and emerging talent.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Perform the essential functions of the position with or without reasonable accommodation.