Assistant Store Leader

Kroger•Lakewood, CO

About The Position

The Assistant Store Leader learns the operations of all departments and store-management duties, and shares responsibility for store performance across operations and human resources. The role performs scheduling, security, maintenance, safety, sanitation, ordering, administrative, and human-resources-related duties while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The Assistant Store Leader supports the Store Manager in delivering a favorable customer experience, leading teams, achieving sales and profit goals, managing store operations, and developing associates. The role manages total store operations when the Store Manager is absent.

Requirements

High school diploma or GED.
At least 1 year of experience as a department manager, service manager, or equivalent.
Approval from the Store Manager, District Manager, or direct manager.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail management experience.
Knowledge of all aspects of store operations.
Staff supervisory experience.

Responsibilities

Assist the Store Manager and associates in creating a favorable customer shopping experience and developing associate interest in customer service and relations.
Assist the Store Manager in leading teams to plan, implement, and execute merchandising and operating initiatives.
Help develop action plans and communicate Associate Insight survey results to associates.
Work with department heads and store associates to identify opportunities, develop timely solutions, and create action plans that ensure implementation.
Role-model and demand the highest level of customer service, and resolve associate and customer issues or concerns.
Manage total store operations in the Store Manager’s absence.
Achieve or exceed weekly, period, and annual sales, wage, and profit budgets, as well as other targeted goals such as safety and shrink.
Drive sales by working with department managers to maximize sales and profits, reduce shrink, and improve each department’s contribution.
Assist the Store Manager in regular store-level financial performance discussions with associates, including budgets for sales, shrink, labor, and other expenses, and other targeted goals.
Analyze and respond to the competitive landscape within the district or division.
Demonstrate inclusionary leadership and expect inclusive behavior from associates.
Use coordinators and other field staff to help departments achieve sales and profit goals and execute division merchandising plans.
Promote and support relationships with local community organizations near the store.
Help build proactive and productive relationships with union representatives and business agents when the store is covered by a collective bargaining agreement.
Communicate necessary information to associates so they can effectively carry out their duties.
Serve as a liaison to store and district managers and coordinators regarding the effectiveness of division merchandising and operational plans and programs.
Assist the Store Manager with staffing, reducing turnover, and increasing retention.
Provide timely individual and departmental performance feedback to department heads and associates.
Assist with daily labor management and supply costs to meet customer-service and financial targets.
Ensure store compliance with federal, state, and local laws and enterprise policies, and ensure associates understand them.
Supervise and coach direct reports, complete performance reviews, and provide feedback.