Assistant Store Leader

Kroger • Glendale, AZ

3d

About The Position

The Assistant Store Leader learns the operations of all departments and store-management duties, and shares responsibility for store performance across operations and human resources. The role includes scheduling, security, maintenance, safety, sanitation, ordering, administration, and human-resources-related duties. The Assistant Store Leader demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. They assist the Store Manager with store operations and take responsibility for total store operations in the Store Manager’s absence.

Requirements

• High school diploma or GED.
• At least 1 year of experience as a department manager, service manager, or equivalent experience.
• Approval from a Store Manager, District Manager, or direct manager.

Nice To Haves

• Retail management experience.
• Knowledge of all aspects of store operations.
• Staff supervisory experience.

Responsibilities

• Assist the Store Manager and associates in creating a favorable customer shopping experience and developing associate interest in customer service and relations.
• Help lead teams in planning, implementing, and executing merchandising and operating initiatives.
• Help develop action plans and communications for associates based on Associate Insight survey results.
• Work with department heads and store associates to identify opportunities, develop timely solutions, and create action plans to support implementation.
• Model and require a high level of customer service and resolve associate and customer issues or concerns.
• Manage total store operations in the Store Manager’s absence.
• Achieve or exceed weekly, period, and annual sales, wage, and profit budgets, as well as targeted goals such as safety and shrink.
• Drive sales by working with department managers to maximize sales and profits, reduce shrink, and improve each department’s contribution.
• Assist with regular store-level financial performance discussions with associates, including budgets for sales, shrink, labor, and other expenses, and other targeted goals such as safety.
• Analyze and respond to the competitive landscape within the district or division.
• Demonstrate inclusive leadership and expect inclusive behavior from associates.
• Use coordinators and other field staff to help departments achieve sales and profit goals and execute division merchandising plans.
• Promote and support relationships with local community organizations around the store.
• Help build proactive and productive relationships with union representatives and business agents when the store is covered by a collective bargaining agreement.
• Communicate necessary information to associates so they can effectively perform their duties.
• Serve as a liaison to store and district managers and coordinators regarding the effectiveness of division merchandising and operational plans and programs.
• Assist the Store Manager with staffing, reducing turnover, and increasing retention.
• Provide timely individual and department performance feedback to department heads and associates.
• Assist with daily labor management and supply costs to meet customer-service and financial targets.
• Ensure store compliance with, and associate knowledge of, federal, state, and local laws and enterprise policies.
• Supervise and coach direct reports, complete performance reviews, and provide feedback.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED