Assistant Store Leader

Kroger • Dillon, NJ

3d

About The Position

The Assistant Store Leader learns the operations of all departments and the duties of store management, while sharing responsibility for store performance across operations and human resources. The role performs scheduling, security, maintenance, safety, sanitation, ordering, administration, and human-resources-related duties. It demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• High school diploma or GED.
• At least 1 year of experience as a department manager, service manager, or equivalent experience.
• Store manager, district manager, or direct manager approval.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Retail management experience.
• Knowledge of all aspects of store operations.
• Staff supervisory experience.

Responsibilities

• Assist the store manager and associates in achieving a favorable customer shopping experience and develop associate interest in customer service and relations.
• Assist the store manager in leading teams to plan, implement, and execute merchandising and operating initiatives.
• Help develop action plans and communications for associates based on Associate Insight survey results.
• Work with department heads and store associates to identify opportunities, develop timely solutions, and create action plans to ensure implementation.
• Model and demand the highest level of customer service and resolve associate and customer issues or concerns.
• Manage total store operations in the store manager’s absence.
• Achieve or exceed weekly, period, and annual sales, wage, and profit budgets, along with other targeted goals such as safety and shrink.
• Drive sales by working with department managers to maximize sales and profits, reduce shrink, and improve each department’s contribution.
• Assist the store manager with regular store-level financial performance discussions with associates, including budgets and targeted goals.
• Analyze and respond to the competitive landscape within the district or division.
• Demonstrate inclusionary leadership and expect inclusive behavior from associates.
• Use coordinators and other field staff to help departments achieve sales and profit goals and execute division merchandising plans.
• Promote and support relationships with local community organizations in the store’s surrounding area.
• Help build proactive and productive relationships with union representatives and business agents if the store is covered by a collective bargaining agreement.
• Communicate information associates need to carry out their duties effectively.
• Serve as liaison to store and district managers and coordinators regarding the effectiveness of division merchandising and operational plans and programs.
• Assist the store manager with staffing, reducing turnover, and increasing retention.
• Provide timely individual and department performance feedback to department heads and associates.
• Assist with daily labor management and supply costs to meet customer service and financial targets.
• Ensure store compliance with federal, state, and local laws and enterprise policies, and ensure associate knowledge of those requirements.
• Supervise and coach direct reports, complete performance reviews, and provide feedback.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED