Assistant Store Leader
About The Position
The Assistant Store Leader learns the operations of all departments and the duties of store management, and shares responsibility for store performance across operations and human resources. The role performs scheduling, security, maintenance, safety, sanitation, ordering, administration, and human-resources-related duties. The Assistant Store Leader demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports the Store Manager and associates in delivering a favorable customer shopping experience, leading merchandising and operating initiatives, improving store performance, and developing associates. In the Store Manager’s absence, the Assistant Store Leader manages total store operations. The position also helps achieve sales, wage, profit, safety, and shrink goals; ensures compliance with applicable laws and company policies; and supervises and coaches direct reports.
Requirements
- High school diploma or GED.
- At least 1 year of experience as a department manager, service manager, or equivalent experience.
- Approval from a Store Manager, District Manager, or direct manager.
Nice To Haves
- Retail management experience and knowledge of all aspects of store operations.
- Staff supervisory experience.
Responsibilities
- Assist the Store Manager and associates in achieving a favorable customer shopping experience and develop associate interest in customer service and relations.
- Assist the Store Manager in leading teams in planning, implementing, and executing merchandising and operating initiatives.
- Assist the Store Manager in developing action plans and communications for associates based on Associate Insight survey results.
- Work with department heads and store associates to identify opportunities, develop timely solutions, and create action plans to ensure implementation.
- Role-model and expect the highest level of customer service, and resolve associate and customer issues or concerns.
- Manage total store operations in the Store Manager’s absence.
- Achieve or exceed weekly, period, and annual sales, wage, and profit budgets, along with other targeted goals such as safety and shrink.
- Drive sales by working with department managers to maximize sales and profits, reduce shrink, and improve each department’s contribution.
- Assist the Store Manager with regular store-level financial performance discussions with associates, including budgets for sales, shrink, labor, and other expenses, and other targeted goals.
- Analyze and respond to the competitive landscape within the district or division.
- Demonstrate inclusionary leadership and expect inclusive behavior from associates.
- Use coordinators and other field staff to help store departments achieve sales and profit goals and execute division merchandising plans.
- Promote and support strong relationships with local community organizations in the store’s surrounding area.
- Assist in building proactive, productive relationships with union representatives and business agents when the store is covered by a collective bargaining agreement.
- Communicate necessary information to associates so they can effectively carry out their duties.
- Serve as a liaison to store and district managers and coordinators regarding the effectiveness of division merchandising and operational plans and programs.
- Assist the Store Manager with staffing, reducing turnover, and increasing retention.
- Provide timely individual and department performance feedback to department heads and associates.
- Assist with daily labor management and supply costs to meet customer-service and financial targets.
- Ensure store compliance with, and associate knowledge of, federal, state, and local laws and enterprise policies.
- Supervise and coach direct reports, complete performance reviews, and provide feedback.
- Perform the essential functions of the position with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
