Assistant Store Leader

Kroger • Woodstock, GA

1d

About The Position

The Assistant Store Leader learns the operations of all departments and the duties of store management, while sharing responsibility for store performance across operations and human resources. The role performs scheduling, security, maintenance, safety, sanitation, ordering, administrative, and human-resources-related duties. It supports the Store Manager in leading store teams, delivering a favorable customer experience, achieving sales and profit goals, and maintaining operational and legal compliance. The Assistant Store Leader also develops associates and department leaders, supports adoption of technology, and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• High school diploma or GED.
• At least 1 year of experience as a department manager, service manager, or in an equivalent role.
• Demonstrated experience leading, coaching, and developing associates—including supervisors, managers, and future leaders—to achieve customer service, operational, and business goals in a fast-paced retail environment.
• Demonstrated experience using KPIs, metrics, and data insights to identify opportunities, solve problems, and support business decisions.
• Proven ability to collaborate across departments and influence others to drive store performance.

Nice To Haves

• Proven success driving customer experience, sales growth, operational excellence, and talent development.
• Experience managing competing priorities while leading teams through change and achieving business objectives.
• Strong track record of independently leading strategies that delivered sustained, measurable improvements across multiple areas of store performance.

Responsibilities

• Assist the Store Manager and associates in delivering a favorable customer shopping experience and developing associate interest in customer service and relations.
• Help lead teams in planning, implementing, and executing merchandising and operating initiatives.
• Help develop action plans and communicate Associate Insight survey results to associates.
• Work with department heads and store associates to identify opportunities, develop timely solutions, and ensure action plans are implemented.
• Model and demand a high level of customer service and resolve associate and customer issues or concerns.
• Manage total store operations in the Store Manager's absence.
• Achieve or exceed weekly, period, and annual sales, wage, and profit budgets, along with other goals such as safety and shrink.
• Work with department managers to drive sales and profits, reduce shrink, and improve each department's contribution.
• Assist with store-level financial performance discussions, including budgets for sales, shrink, labor, and other expenses, and other targeted goals.
• Analyze and respond to the competitive landscape within the district or division.
• Demonstrate inclusive leadership and expect inclusive behavior from associates.
• Use coordinators and other field staff to help departments achieve sales and profit goals and execute division merchandising plans.
• Promote and support relationships with local community organizations near the store.
• Help build productive relationships with union representatives or business agents when the store is covered by a collective bargaining agreement.
• Communicate information associates need to perform their duties effectively.
• Serve as a liaison to store and district managers and coordinators regarding the effectiveness of division merchandising and operational plans and programs.
• Assist the Store Manager with staffing, reducing turnover, and increasing retention.
• Provide timely individual and department performance feedback to department heads and associates.
• Help manage labor and supply costs daily to meet customer service and financial targets.
• Ensure store compliance with federal, state, and local laws and enterprise policies, and ensure associates understand them.
• Support the Store Leader in coaching associates and leaders to adopt and effectively use current and emerging technology solutions that improve operational and business performance.
• Support the Store Leader in developing department leaders, assistants, leads, and emerging talent for future opportunities.
• Supervise and coach direct reports, complete performance reviews, and provide feedback.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED