Assistant Store Leader- Operations (Fayette Mall)

stand out for good•Lexington, KY

15h•Onsite

About The Position

The Assistant Store Leader of Operations leads and supports the Store Leader in directing activities needed to achieve store goals, including exceptional guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation. The role drives associate and guest engagement through relationship building, product knowledge, and maintaining a clean, well-maintained store. Operations Leaders pursue sales growth, operational efficiency, and talent development. The role leads people-focused practices, including coaching, feedback, recognition, accountability, associate development, team engagement, and recommendations concerning hiring, promotions, and terminations. It also oversees operational processes such as scheduling, back-of-house organization, shipment and product preparation, markdowns, supplies, maintenance, inventory, damages, banking, loss prevention, payroll, store financial performance, workflow, and opening and closing procedures. The Assistant Store Leader uses weekly reporting to assess and communicate business results and develop sales strategies. In partnership with store and visual leadership, the role helps manage floor sets, window sets, fixture placement, and the store’s visual environment while maintaining awareness of the brand aesthetic. Must be able to lift and carry boxes weighing up to 30 pounds.

Requirements

At least 1 year of retail management experience.
Physical ability to perform tasks that may require prolonged standing, sitting, reaching, kneeling, and/or squatting frequently.
May be required to climb ladders occasionally and climb and descend stairs frequently, depending on location.
Ability to lift and carry 30 pounds regularly without assistance.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Lead and support the Store Leader in directing store activities toward guest service, sales, expense, loss prevention, and merchandising goals.
Foster a guest-focused team environment, anticipate guest needs, model service standards, and engage guests to provide an exceptional shopping experience.
Provide timely feedback, recognize performance, coach associates, manage conflict, and hold associates accountable for results and standards.
Develop associates through delegation, individualized coaching, relationship building, and involvement in decision-making.
Make recommendations on hiring, promotions, and terminations based on performance.
Consistently meet or exceed store and individual goals and contribute to overall store goals.
Co-lead floor sets and refresh management.
Manage and oversee scheduling and back-of-house organization.
Manage shipment and product preparation, including steaming and hanging.
Plan and manage merchandise markdowns, supply orders, maintenance, and cleaning.
Manage inventory and damages; audit and manage banking and loss prevention systems.
Train new associates on operational processes.
Co-manage payroll and take responsibility for store financial performance.
Make decisions regarding store operations and planning; control workflow through planning and delegation.
Execute task directives within designated time frames and complete opening and closing procedures.
Adhere to loss prevention practices and report potential incidents to help control shortages and protect company assets.
Communicate effectively with the executive team.
Use weekly reporting to track, analyze, and communicate business results and determine strategies to maximize sales.
Interpret Home Office communications through partnership with the Store Leader and District Leader.
Partner with the Visual District Leader and Visual Assistant Store Leader to oversee floor-set and window-set rollouts, fixture placement, and the overall visual environment.
Maintain awareness of brand aesthetic and its relevance to the store environment, and communicate with the team.
Communicate performance observations and offer feedback to the District Leader.