Assistant Store Leader- Operations (Fayette Mall)

Stand Out For Good, Inc.•Lexington, KY

2d•Onsite

About The Position

The Assistant Store Leader of Operations leads and supports the Store Leader by directing activities required to achieve store goals, including guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation. The role drives associate and guest engagement, provides exceptional service through relationship building and product knowledge, and maintains a clean, well-maintained store environment. Operations Leaders promote sales growth, operational efficiency, and development of team talent. The role supports people leadership, including coaching, feedback, performance accountability, associate development, team engagement, and recommendations on hiring, promotion, and termination. It oversees operational processes such as scheduling, back-of-house organization, shipment and product preparation, markdowns, supplies, maintenance, inventory, banking, loss prevention, payroll, store planning, and opening and closing procedures. The Assistant Store Leader also tracks and communicates business results, helps develop sales strategies, and partners with visual leadership to manage floor sets, window sets, fixture placement, and the store’s visual environment. The position requires the ability to lift and carry boxes weighing up to 30 pounds and to perform physical tasks that may involve prolonged standing, sitting, reaching, kneeling, squatting, and climbing.

Requirements

At least 1 year of retail management experience.
Physical ability to perform tasks that may require prolonged standing, sitting, reaching, kneeling, and squatting frequently.
May need to climb ladders occasionally and climb and descend stairs frequently, depending on location.
Ability to lift and carry 30 pounds regularly without assistance.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Lead and support the Store Leader in achieving store goals for guest service, sales, operating expenses, loss prevention, and merchandising presentation.
Foster a guest-focused team environment, anticipate guest needs, and role-model company service standards.
Provide associates with timely feedback, recognition, coaching, and development; hold the team accountable for financial results and performance standards.
Manage conflict, involve associates in decision-making, foster team commitment, and lead through change and adversity.
Make recommendations regarding hiring, promotions, and terminations based on team member performance.
Consistently meet or exceed store and individual goals and contribute to overall store goals.
Co-lead floor sets and refresh management.
Manage and oversee scheduling and back-of-house organization.
Manage shipment and product preparation, including steaming and hanging.
Plan and manage merchandise markdowns, supply orders, maintenance, cleaning, inventory, and damages.
Audit and manage banking and loss prevention systems; report potential incidents and protect company assets.
Train new associates on operational processes.
Co-manage payroll and contribute to the store’s financial performance.
Make decisions regarding store operations and planning; control workflow through planning and delegation and complete directives within designated time frames.
Complete opening and closing procedures and communicate effectively with the executive team.
Use weekly reporting to track, analyze, and communicate business results and determine strategies to maximize sales.
Interpret Home Office communications in partnership with the Store Leader and District Leader.
Partner with the Visual District Leader and Visual Assistant Store Leader to oversee floor-set and window-set rollouts, fixture placement, and the overall visual environment.
Maintain awareness of the brand aesthetic and its relevance to the store environment and communicate observations and feedback to the team and District Leader.
Lift and carry heavy boxes weighing up to 30 pounds.