Assistant Store Leader (Operations)

Skims•Bloomington, MN

About The Position

SKIMS is hiring an Assistant Store Leader – Operations to partner with the Store Leader in keeping the store operationally sound, achieving business results, and consistently providing exceptional customer service. The role focuses on operational excellence, back-of-house management, inventory accuracy, replenishment, and maintaining store standards. The Assistant Store Leader also provides floor leadership, coaches and trains the team, and uses store reporting and data to support inventory and KPI goals. The role calls for an organized, solutions-oriented leader who can balance a high-volume environment with attention to detail and a polished, customer-focused approach. It offers an opportunity to develop leadership skills, contribute to SKIMS’s retail growth, and pursue career development within the organization.

Requirements

2–4 years of experience in a retail leadership or operations-focused role.
Strong knowledge of inventory systems, shipment handling, and operational processes in a fast-paced retail environment.
Deep understanding of customer service principles and ability to provide exceptional service to all customers.
Ability to prioritize customer satisfaction and resolve customer issues or complaints in a timely manner.
Strong problem-solving abilities and the ability to handle issues that arise in the store.
Strong communication skills, including sharing expectations, giving feedback, and responding confidently to challenges.
Passion for the SKIMS brand and ability to embody its values and service approach.
Must be able to stand, remain physically active, move around all areas of the store, and be accessible to customers for 100% of the scheduled shift.
Ability to bend, reach, and stretch for product, and regularly lift, carry, and move items up to 40 pounds.
Open availability, including evenings, weekends, holidays, and overtime as needed.

Responsibilities

Support daily business operations and ensure processes, systems, and standards are executed efficiently and consistently.
Oversee back-of-house operations, including shipment, new flow, inventory accuracy, and back-room or offsite organization, while maintaining productivity.
Manage replenishment, size integrity, and product availability; flag concerns to leadership and partner on timely solutions.
Own damage processing and returns, ensuring accuracy in inventory-related responsibilities.
Manage store supplies, equipment, and technology, and promptly report service requests.
Train the team on operational policies, safety, and loss-prevention protocols.
Provide floor leadership during peak hours, model customer-focused behaviors, and work in guest-facing zones as needed.
Lead team training on product fit, function, and knowledge to support confident customer service.
Train and coach the team on visual standards and product placement, keeping the sales floor on-brand and responsive to business trends.
Use store reporting tools and data to support inventory excellence, stock optimization, and KPI goals.
Communicate with the Store Leader and HQ team, sharing feedback on allocation, product flow, and customer data.
Support planning and execution of floor sets, store actions, and operational priorities tied to company and store initiatives.
Adapt across zones and responsibilities as priorities change and take feedback with ownership.
Communicate clearly and respectfully, contributing to a culture of trust, collaboration, and accountability.