Assistant Store Leader-Operations (Virginia Beach, VA)

Stand Out For Good, Inc.•Virginia Beach, VA

2d•Onsite

About The Position

The Assistant Store Leader of Operations leads and supports the Store Leader in directing activities needed to achieve store goals, including guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation. The role drives associate and guest engagement, provides exceptional service through relationship building and product knowledge, and maintains a clean, well-presented store. Operations Leaders work to increase sales, improve operational efficiency, and develop team talent. The position includes leadership of people and store processes, including associate coaching and development, scheduling, back-of-house organization, shipment and product preparation, markdowns, inventory, banking, loss prevention, payroll, and store financial performance. The Assistant Store Leader also supports visual presentation and floor-set execution, tracks business results, and communicates with store and district leadership. The role requires the ability to lift and carry boxes weighing up to 30 pounds, along with the physical ability to perform tasks involving prolonged standing, sitting, reaching, kneeling, or squatting. Occasional ladder climbing and frequent stair use may be required depending on location.

Requirements

At least 1 year of retail management experience.
Physical ability to perform tasks that may require prolonged standing, sitting, reaching, kneeling, and/or squatting.
May need to climb ladders occasionally and climb or descend stairs frequently, depending on location.
Ability to lift and carry 30 pounds regularly without assistance.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Foster a guest-focused team environment by driving volume and anticipating guest needs.
Role-model company service standards and provide exceptional guest service.
Give associates timely feedback, recognize performance, and support retention.
Hold self and associates accountable for financial results and performance standards.
Manage conflict and coach associates using company processes, standards, and guidelines.
Involve associates in decision-making and encourage dialogue and solutions.
Develop associates by matching talent with tasks, delegating, and challenging them on results.
Build team commitment through support, relationships, and recognition of individual contributions.
Lead through change and adversity.
Make recommendations on hiring, promotions, and terminations based on team-member performance.
Meet or exceed store and individual goals and contribute to overall store goals.
Co-lead floor sets and refresh management.
Manage scheduling and back-of-house organization.
Manage shipment and product preparation, including steaming and hanging.
Plan and manage merchandise markdowns.
Manage supply orders, maintenance, and cleaning.
Manage inventory and damages.
Audit and manage banking and loss-prevention systems.
Train new associates on operational processes.
Co-manage payroll and take responsibility for store financial performance.
Make decisions regarding store operations and planning.
Control workflow through planning and delegation and complete directives within designated time frames.
Complete opening and closing procedures.
Follow loss-prevention practices and report potential incidents to help control shortage and protect company assets.
Communicate effectively with the executive team.
Use weekly reporting to track, analyze, and communicate business results and determine sales-maximizing strategies.
Interpret Home Office communications in partnership with the Store Leader and District Leader.
Partner with the Visual District Leader and Visual Assistant Store Leader to oversee floor sets, window sets, fixture placement, and the visual environment.
Maintain awareness of brand aesthetic and relevance to the store environment and communicate with the team.
Communicate performance observations and provide feedback to the District Leader.
Lift and carry heavy boxes weighing up to 30 pounds.