Assistant Store Leader-Operations (Virginia Beach, VA)

stand out for good•Virginia Beach, VA

1d•Onsite

About The Position

The Assistant Store Leader of Operations leads and supports the Store Leader in directing activities needed to achieve store goals, including guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation. The role promotes associate and guest engagement and provides exceptional service through relationship-building, product knowledge, and maintaining a clean, well-kept store. Operations Leaders drive sales, operational efficiency, and talent development. The role helps lead people and store operations, including coaching and developing associates, managing schedules and back-of-house organization, overseeing shipment and merchandise processes, managing inventory and loss-prevention systems, and supporting payroll and store financial performance. It also contributes to store presentation by tracking business results and coordinating visual sets and store environment initiatives with visual leadership.

Requirements

At least 1 year of retail management experience.
Ability to perform tasks that may require prolonged standing, sitting, reaching, kneeling, and/or squatting frequently.
May need to climb ladders occasionally and climb and descend stairs frequently, depending on location.
Ability to lift and carry up to 30 pounds regularly without assistance.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Foster a guest-focused team environment, anticipate guest needs, and model company service standards.
Provide timely feedback, recognize performance, coach associates, manage conflict, and support associate development and retention.
Hold self and associates accountable for financial results and performance standards; involve associates in decision-making and foster team commitment.
Make recommendations on hiring, promotions, and terminations based on performance.
Meet or exceed store and individual goals and contribute to overall store goals.
Co-lead floor sets and refresh management.
Manage and oversee scheduling and back-of-house organization.
Manage shipment and product preparation, including steaming and hanging merchandise.
Plan and manage merchandise markdowns, supply orders, maintenance, and cleaning.
Manage inventory and damages; audit and manage banking and loss-prevention systems.
Train new associates on operational processes and co-manage payroll and store financial performance.
Plan and delegate workflow, execute task directives on time, and complete opening and closing procedures.
Adhere to loss-prevention practices and report potential incidents to protect company assets.
Communicate effectively with the executive team and communicate performance observations and feedback to the District Leader.
Use weekly reporting to track, analyze, and communicate business results and determine strategies to maximize sales.
Interpret Home Office communications in partnership with the Store Leader and District Leader.
Partner with the Visual District Leader and Visual Assistant Store Leader to oversee floor sets, window sets, fixture placement, and the overall visual environment.
Maintain awareness of brand aesthetic and its relevance to the store environment, and communicate with the team.